Customer Relation Executive

3 hours ago

Jagdalpur, Chhattisgarh, India Rathi build mart Full time ₹ 1,20,000 - ₹ 18,00,000 per year

Job Description – CRM Executive (After Sales)

Company: Rathi Bandhus Commercial Private Limited

Location: Jagdalpur

Salary: ₹10,000 – ₹15,000 per month

Working Days: Monday to Saturday

Weekly Off: Sunday

Timings: 10:00 AM to 8:00 PM

Department: CRM / After Sales

Reporting To: Director / Sales Head

Job Summary:

The CRM Executive will be responsible for managing customer relationships after sales — ensuring smooth delivery coordination, timely support, and effective follow-ups. The role focuses on customer satisfaction, issue resolution, and maintaining long-term relationships to build brand loyalty.

Key Responsibilities:

  • Coordinate with the logistics team for timely and accurate delivery of materials.
  • Track and update delivery status in the CRM system daily.
  • Handle customer queries, complaints, and service requests after delivery.
  • Maintain records of deliveries, invoices, and customer feedback forms.
  • Conduct post-delivery follow-up calls to ensure customer satisfaction.
  • Coordinate with the sales and accounts teams for quick issue resolution.
  • Prepare daily/weekly reports on deliveries and service-related issues.
  • Manage and update the customer database for repeat business opportunities.
  • Support management in improving customer experience and customer retention.

Required Skills:

  • Strong communication and interpersonal skills (Hindi & English).
  • Basic computer knowledge: MS Excel, email, CRM software.
  • Good coordination and follow-up abilities.
  • Problem-solving attitude with a customer-first approach.
  • Strong time management and multitasking skills.

Qualification & Experience:

  • Graduate (Any stream).
  • 1–3 years of experience in Customer Support / CRM / After-Sales (preferably in building materials, tiles, or retail industry).

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

  • Customer Care Executive

    1 week ago

    Jagdalpur, Chhattisgarh, India TriEdge Solutions Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Position: Customer Care ExecutiveLocation: JagdalpurJob Summary:Graduates to apply only.Good communication.Job Types: Full-time, FresherPay: ₹12, ₹16,000.00 per month

  • Customer Relationship Executive

    1 week ago

    Jagdalpur, Chhattisgarh, India Rathi build mart Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Responsible for managing customer relationships after sales — from delivery coordination to post-delivery service, feedback collection, and customer satisfaction follow-ups. The CRM Executive will ensure a smooth experience for customers and maintain long-term relationships to build brand loyalty.Key Responsibilities:Coordinate with logistics team for...

  • Customer Experience Manager

    4 days ago

    Jagdalpur, Chhattisgarh, India BR Balaji LLP Mahindra Dealership Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesDevelop and execute customer experience strategies aligned with business goals.Map and analyze the customer journey to identify pain points and opportunities for improvement.Establish and monitor KPIs such as NPS, CSAT, and CES to measure customer satisfaction.Collaborate with sales, marketing, product, and service teams to ensure a...

  • Field Marketing Executive

    6 days ago

    Jagdalpur, Chhattisgarh, India PROPER EXPRESS Full time ₹ 1,50,000 - ₹ 6,00,000 per year

    Company DescriptionProper Express is a Logistics company based in Raipur, Chhattisgarh, India. It specializes in complete supply chain and asset relocation services like warehousing, goods transport, freight forwarding, air cargo, drop shipping, and product sourcing, from the first mile to the last mile.Role DescriptionThis is a part-time on-site role for a...

  • FMCG Sales Executive

    1 week ago

    Jagdalpur, Chhattisgarh, India Touchstone Services Full time ₹ 1,50,000 - ₹ 1,70,000 per year

    Job Title: Field Sales ExecutiveLocation:JagdalpurSalary: ₹15, Job Summary:We are looking for a dynamic and motivated Field Sales Executive to drive sales and promote our products in the assigned territory. The role involves visiting clients, developing business relationships, and achieving sales targets.Key Responsibilities:Visit retail outlets,...

  • Marketing Executive

    2 hours ago

    Jagdalpur, Chhattisgarh, India Rathi build mart Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    Job Title: Marketing Executive – Tiles, Bath Fittings & Sanitary WareLocation: JagdalpurJob Type: Full-timeReports To: Sales Manager / Marketing ManagerJob Objective:The Marketing Executive will be responsible for generating new clients and maintaining strong relationships with existing clients to increase sales and market presence of the company's Tiles,...

  • Marketing Executive

    1 week ago

    Jagdalpur, Chhattisgarh, India Rathi build mart Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Job Title: Marketing Executive – Tiles, Bath Fittings & Sanitary WareLocation: [City / Branch]Job Type: Full-timeReports To: Sales Manager / Marketing ManagerJob Objective:The Marketing Executive will be responsible for generating new clients and maintaining strong relationships with existing clients to increase sales and market presence of the company's...

  • MIS Executive

    2 days ago

    Jagdalpur, Chhattisgarh, India Bastar Dairy Farm Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a detail-oriented MIS Executive to manage data reporting, analytics, and business intelligence processes. The ideal candidate will be responsible for data collection, analysis, automation, and visualization to support decision-making across departments.Required Skills & Qualifications:Bachelor's degree in Computer Science, IT, Business...

  • Project Executive

    2 weeks ago

    Jagdalpur, Chhattisgarh, India Cowberry World Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Role and Responsibilities:Develop and Expand ICS:Identify new areas for Internal Control Systems (ICS) implementation and develop strategies to meet requirements.Developing organic farming awareness/training for farmers.Recruiting new farmers for organic farming conversion.LRP Staff Management:Create and execute monthly plans for field staff to ensure...

  • Territory Sales Executive

    2 weeks ago

    Jagdalpur, Chhattisgarh, India GSK Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **Job Title: Territory Sales Executive - Jagdalpur****Business Introduction**GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our...