Customer Relation Executive

1 week ago


Jagdalpur, Chhattisgarh, India Rathi build mart Full time ₹ 1,20,000 - ₹ 18,00,000 per year

Job Description – CRM Executive (After Sales)

Company: Rathi Bandhus Commercial Private Limited

Location: Jagdalpur

Salary: ₹10,000 – ₹15,000 per month

Working Days: Monday to Saturday

Weekly Off: Sunday

Timings: 10:00 AM to 8:00 PM

Department: CRM / After Sales

Reporting To: Director / Sales Head

Job Summary:

The CRM Executive will be responsible for managing customer relationships after sales — ensuring smooth delivery coordination, timely support, and effective follow-ups. The role focuses on customer satisfaction, issue resolution, and maintaining long-term relationships to build brand loyalty.

Key Responsibilities:

  • Coordinate with the logistics team for timely and accurate delivery of materials.
  • Track and update delivery status in the CRM system daily.
  • Handle customer queries, complaints, and service requests after delivery.
  • Maintain records of deliveries, invoices, and customer feedback forms.
  • Conduct post-delivery follow-up calls to ensure customer satisfaction.
  • Coordinate with the sales and accounts teams for quick issue resolution.
  • Prepare daily/weekly reports on deliveries and service-related issues.
  • Manage and update the customer database for repeat business opportunities.
  • Support management in improving customer experience and customer retention.

Required Skills:

  • Strong communication and interpersonal skills (Hindi & English).
  • Basic computer knowledge: MS Excel, email, CRM software.
  • Good coordination and follow-up abilities.
  • Problem-solving attitude with a customer-first approach.
  • Strong time management and multitasking skills.

Qualification & Experience:

  • Graduate (Any stream).
  • 1–3 years of experience in Customer Support / CRM / After-Sales (preferably in building materials, tiles, or retail industry).

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Work Location: In person



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