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Hyderabad, Telangana, India Net2Source Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Title: Desktop SupportLocation : Hyderbad / BangaloreDuration : 12 months ContractJob Descriptions:Strong communication skills, oral and written. Respond to requests for technical assistance by phone, email, chat. Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.

Knowledge on Service Now ticketing toolMaintain hygiene in ticket documentation, category selection and overall ticket quality. Identify and learn appropriate software and hardware used and supported by the firm.2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.

In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them. Understanding on Active Directory, Networking, Messaging and Hardware necessary. Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365