Dispatch Manager

4 days ago

Coimbatore, Tamil Nadu, India Nano Instruments Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities:1. Machine Dispatch:

  • Plan, schedule, and coordinate the dispatch of machines and equipment as per project or customer requirements.
  • Ensure machines are inspected, documented, and ready for dispatch in compliance with quality and safety standards.
  • Monitor the movement and return of machines to and from various locations.

2. Transport Coordination:

  • Arrange and manage transport logistics for delivery and pickup of machines and goods.
  • Liaise with transport vendors, drivers, and internal stakeholders to ensure timely and cost-effective transportation.
  • Optimize routing and scheduling to reduce downtime and transportation costs.

3. Team Handling:

  • Lead, train, and manage the dispatch team including coordinators, drivers, and helpers.
  • Allocate resources efficiently to meet dispatch targets and resolve any staffing issues.
  • Monitor team performance and ensure adherence to company policies and safety regulations.

4. Coordination:

  • Coordinate with sales, service, warehouse, and operations teams for seamless dispatch execution.
  • Maintain accurate records of dispatches, delivery notes, and logistics documentation.
  • Use dispatch or ERP software for planning and tracking dispatch operations.

5. Customer Handling:

  • Communicate with customers to confirm dispatch details, schedules, and any special requirements.
  • Resolve customer complaints or issues related to dispatch, delivery, or machine readiness.
  • Maintain a professional and responsive relationship with clients to ensure high customer satisfaction.

Requirements:

  • Proven experience (3–5 years) in dispatch/logistics management, preferably in machine or equipment dispatch.
  • Strong leadership and team management skills.
  • Good knowledge of transport regulations and logistics best practices.
  • Proficient in dispatch software, ERP systems, and MS Office.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work under pressure and manage multiple priorities.

Key Competencies:

  • Planning and Scheduling
  • Team Leadership
  • Customer Focus
  • Attention to Detail
  • Problem Solving
  • Communication and Interpersonal Skills
  • Time Management

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Dispatching: 5 years (Required)
  • transport: 4 years (Required)
  • Customer relationship management: 5 years (Required)

Work Location: In person

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