It Support Engineer

2 weeks ago


Navi Mumbai, Maharashtra, India S5 Agency World (I) Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

Primary Responsibilities IT Support (Core Focus):

  • Provide onsite technical support for up to 150 employees, ensuring high availability of hardware, software, and network systems.
  • Diagnose and resolve issues related to network connectivity, laptops, desktops, and thin clients.
  • Assist in the setup, maintenance, and troubleshooting of laser printers and other office hardware.
  • Support day-to-day IT operations, including Windows 10/11, Office 365, and Office applications.
  • Collaborate with a globally distributed IT team to maintain standards, documentation, and support protocols.
  • Utilize IT management tools such as Autotask, Datto RMM, and Microsoft Azure (preferred).
  • Assist in onboarding/offboarding processes, including provisioning and account setup.

Preferred candidate profile:

  • 6+ years of experience in an IT support or system administration role.
  • Proficiency in diagnosing and resolving desktop hardware, printer, and network issues.
  • Hands-on experience with Windows 10/11, Office 365, and end-user computing environments.
  • Ability to work independently while coordinating with international IT team.
  • Experience with Azure, Autotask, and Datto RMM.
  • Knowledge of cloud infrastructure and containerization tools is a plus.


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