Sr. Client Servicing Executive

4 days ago

Mumbai Metropolitan Region, India Craft Worldwide Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description
What You Will Do:
The
Senior Client Servicing Executive
for Craft Worldwide will be required to:

  • Oversee end-to-end print production workflows, ensuring accuracy, quality, and timely delivery.
  • Identify and resolve production issues as they arise, escalating to Senior Management where appropriate.
  • Communicate effectively with internal teams, external vendors, and clients to deliver high-quality print outputs.
  • Manage project creation and tracking in Manage Plus (or equivalent tools).
  • Coordinate and assign tasks to Print Producers, Artworkers, and QA resources.
  • Route proofs, mock-ups, and final assets to clients for review and approvals.
  • Maintain and update the print production schedule and resource allocation tracker.
  • Track metrics for projects not managed on Manage Plus.
  • Ensure all mandatory print specifications (color standards, bleed, trims, paper stock, finishing, etc.) are verified before jobs leave the studio.
  • Monitor time management and deliver projects efficiently within agreed budgets and timelines.
  • Ensure accurate and timely completion of timesheets each week.
  • Provide input, guidance, and mentorship to team members across all levels within the Print Production team.
  • Demonstrate a positive, solutions-driven approach in addressing client and production challenges.
  • Be available to work flexible hours in line with print production timelines and delivery needs.

Who You Will Be
To be successful in this role, you will bring relevant experience and skills such as:

  • 3+ years of experience in client servicing/account management with a focus on print production.
  • Strong understanding of Print production processes (pre-press, press, finishing, distribution) and awareness of Broadcast and Digital operations.
  • Proven ability to manage multiple print projects/tasks simultaneously.
  • Strong knowledge of MS Office; familiarity with production/project management tools preferred.
  • Experience leading cross-functional teams of print producers, artworkers, and QA specialists.
  • Highly motivated, adaptable, innovative, and eager to learn new print and production technologies.
  • Excellent written and verbal communication skills for vendor and client interactions.

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