Client Servicing Executive

6 days ago

Mumbai Metropolitan Region, India TING Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking an experienced and proactive
E-commerce Specialist
to join our website team. This role will serve as the bridge between clients, internal teams (design, development, content, SEO), and third-party vendors, ensuring seamless execution and delivery of e-commerce projects. The ideal candidate will have a strong working knowledge of
Shopify
,
WooCommerce
, and/or
Magento
platforms, not from a coding perspective, but from a strategic, structural, and operational one.

You'll be responsible for gathering requirements, aligning stakeholder expectations, identifying potential e-commerce bottlenecks, and supporting clients in navigating technical roadblocks — all while ensuring timelines, budgets, and quality standards are met.

Key Responsibilities:

1. Project & Client Coordination

  • Act as the primary point of contact for clients on all e-commerce-related website projects.
  • Gather, analyze, and translate client requirements into clear project briefs.
  • Maintain project documentation including scope, timelines, user flows, and platform-specific needs.
  • Regularly update clients and internal teams on project status, key milestones, risks, and dependencies.

2. E-commerce Platform Management

  • Coordinate e-commerce implementations and enhancements on
    Shopify
    ,
    WooCommerce
    , or
    Magento
    platforms.
  • Support in setting up product catalogs, collections, filters, and basic store configurations.
  • Troubleshoot platform-related issues in collaboration with developers or third-party service providers.
  • Understand e-commerce plugins, integrations (e.g., payment gateways, shipping APIs), and SEO best practices relevant to each platform.

3. Internal Team Collaboration

  • Work closely with UX/UI designers, content writers, SEO specialists, and developers to ensure deliverables are aligned to e-commerce objectives.
  • Facilitate cross-functional meetings to ensure smooth workflow and role clarity.
  • Help QA test key features such as checkout flows, responsiveness, and third-party integrations pre-launch.

4. Strategic Consultation

  • Provide platform-specific guidance to clients during planning, migration, or scaling phases.
  • Propose features and tools that enhance conversion, user experience, and back-end efficiency.
  • Stay updated with e-commerce trends, updates on platforms, and regulatory changes (e.g., data privacy, payments).

Key Skills & Competencies:

  • Strong understanding of
    Shopify
    ,
    WooCommerce
    , and/or
    Magento
    ecosystems (non-developmental).
  • Excellent
    client-facing communication
    and
    presentation
    skills.
  • High-level understanding of
    UX/UI
    ,
    analytics
    ,
    SEO
    , and
    content
    as they relate to e-commerce.
  • Experience with
    project management tools
    (e.g., Asana, Trello, Jira, ).
  • Familiarity with third-party app ecosystems (e.g., Klaviyo, Stripe, Razorpay, Shiprocket).
  • Problem-solving mindset and ability to translate tech issues into actionable items for non-technical clients.

Qualifications:

  • Bachelor's degree in E-commerce, Business, Marketing, IT, or related field.
  • 3+ years of experience in a similar e-commerce or project coordination role.
  • Experience in a digital agency or with multiple client e-commerce projects is a plus.
  • Certifications in Shopify, Magento, or PMP/Scrum (optional but preferred).

Success Metrics:

  • On-time and on-budget delivery of e-commerce projects.
  • High client satisfaction scores.
  • Reduced escalations and smoother internal-external handoffs.
  • Increased project efficiency through streamlined coordination.

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