Sr. Client Servicing

4 days ago

Mumbai, Maharashtra, India INK IN CAPS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a seasoned Sr. Client Servicing with a strong background in client services to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in account management or client relations, demonstrating a proven track record of fostering client satisfaction and maintaining long-term relationships. Experience in an agency setting will be preferred.

Key Responsibilities

  • Client Relationship Management
    : Build and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
  • Communication
    : Effectively communicate with clients and internal teams, presenting ideas and solutions clearly and professionally.
  • Client Satisfaction
    : Monitor client satisfaction levels and implement strategies to enhance the client experience.
  • Project Coordination
    : Oversee project timelines and deliverables, ensuring that all client requests are handled promptly and efficiently.
  • Reporting
    : Prepare and present regular reports on account status, performance metrics, and client feedback to senior management.
  • Problem Solving
    : Address client concerns and issues proactively, providing solutions in a timely manner.

Qualifications

  • Experience
    : Minimum of 3 years in account management or client services; agency experience is preferred.
  • Presentation Skills
    : Highly presentable with the ability to represent the company in a professional manner.
  • Communication Skills
    : Excellent verbal and written communication skills, with the ability to engage clients effectively.
  • Client Focus
    : Strong commitment to client satisfaction and a proactive approach to service delivery.

Preferred Skills

  • Experience in [specific industry or sector, if applicable].
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong organizational and multitasking abilities.

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and career advancement.

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