Assistant Manager

5 days ago

Delhi Ghaziabad NCR Noida, India Optum Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Primary Responsibilities:

  • Apply customer payments in ERP systems ensure payments requested are accurate prior to processing.
  • Research/resolve customer payments discrepancies- open account items and unidentified payments
  • Resolve open cash items – issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.
  • Intercompany transactions – ensure proper transfer of customer payments
  • Complete daily reconciliation of cash
  • Work effectively with AR Solutions/Billing/Accounting
  • Outlook group mailbox –Outlook mailbox incoming request, assign, work as needed.
  • Monitor internal and external mailboxes during hours required to be staffed by Cash Team
  • Ticketing system – assign tickets throughout day to appropriate co-workers.
  • Complete vendor ACH forms
  • Effectively communicate with business users and customers
  • Assist with projects as needed
  • Provide backup for colleagues
  • Work within the SLA's for the department

Additional Responsibilities:

  • Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)
  • Identifies process improvements within existing cash platforms and processes
  • Drive for improvements in customer satisfaction by striving for accurate cash application
  • Ability to perform effectively in a high volume and fast-paced production environment
  • Ability to working in a changing environment
  • Keep all procedural documents current as process changes occur
  • Participate in cash application or special projects
  • Suggest process improvements to manager
  • Work within the PCI and PHI compliance guidelines
  • Actively participate in annual goal initiatives

Requirements:

  • Commerce degree ), Accounting, Finance, or related field preferred
  • 4+yrs. experience in O2C Cash Application
  • Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes.
  • Good to have accounting background.
  • Open for shifts: 15:30 to 01:00

Assets:

  • Pplsoft, SAP, Oracle Financial experience
  • Opportunity for a go-getter who is looking to grow within the organization.

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