
ServiceNow HRSD Performance Analytics
2 days ago
Job Description: ServiceNow HRSD Performance Analytics
Experience: 6 Yrs Exp (4 Yrs HRSD + PA)
Work Location: Remote
Notices Period : Immediate
UAN Mandatory
Key Responsibilities:
- Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics, Report Designer, and other SNOW tools.
- Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.
- Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.
- Provide insights and recommendations to improve service delivery and process compliance.
- Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.
- Present findings and executive dashboards in a clear, actionable manner.
- Align reporting structures with ServiceNow data model changes, security, and governance.
- Share setup and knowledge with the existing team for future enhancements.
Required Qualifications:
- Bachelors in Information Systems, Computer Science, Data Analytics, or related field.
- 4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.
- Solid knowledge of HRSD processes and modules.
- Proficiency in Report Designer, PA widgets, and dashboard configurations.
- Experience with large datasets, KPIs, and data visualization.
- Advanced Excel skills; familiarity with Power BI / Tableau is a plus.
- Strong communication and stakeholder management skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator or Performance Analytics certification.
- Knowledge of ITIL framework and service delivery concepts.
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