ServiceNow Performance Analytics

7 days ago

Bengaluru, Karnataka, India SWITS DIGITAL Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title:
ServiceNow Performance Analytics

Location:
Bangalore

Experience Required:
7 - 10 Years

Job Description
We are seeking a
ServiceNow Performance Analytics (PA) Developer / Specialist
to design, configure, and maintain dashboards, indicators, and reports across
ITSM, ITOM, and CSM modules
. The ideal candidate will provide actionable insights through real-time and trend-based analytics, enabling business teams to make informed decisions aligned with SLAs and KPIs.

Key Responsibilities

  • Design, configure, and maintain Performance Analytics (PA) indicators, breakdowns, and widgets in ServiceNow.
  • Develop and deliver real-time and trend-based dashboards for ITSM, ITOM, and CSM modules.
  • Create and maintain reports, scorecards, and KPIs aligned with business objectives.
  • Use PA Workbenches to design and optimize data collection jobs and improve performance.
  • Automate report distribution and ensure data accuracy and relevance.
  • Configure drill-downs, breakdown sources, and data collectors to provide actionable insights.

Required Skills

  • Strong experience in ServiceNow Performance Analytics (PA).
  • Knowledge of ITSM, ITOM, and CSM modules.
  • Experience designing dashboards, KPIs, scorecards, and trend analysis reports.
  • Ability to configure PA Workbenches, data collectors, and breakdown sources.
  • Experience automating report distribution and ensuring high-quality data.

Preferred Skills

  • ServiceNow Certified System Administrator (CSA) or relevant PA certifications.
  • Experience in Agile development environments.
  • Good scripting knowledge (TCL, JavaScript, or Python) for advanced PA customization.

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