ServiceNow Performance Analytics SME

A ServiceNow/Performance Analytics (PA) Developer is the subject matter expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs, as well as designing, developing, testing, analyzing, creating, and modifying Performance Analytics reports and dashboards. In addition to being a PA specialist, you should be an experienced ServiceNow developer with knowledge of other modules and data structures. Working alongside the ServiceNow Architect and Engagement Teams, the ServiceNow/Performance Analytics Developer shares responsibility for the overall ServiceNow solution. Responsibilities: In addition to complying with Capgeminis professionalism policies, the ServiceNow/PA Developer is responsible for: Interacting with Engagement Teams to collect and translate technical report requirements Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs Provides guidance and insight regarding industry best practices and recommendations Definition of process and technical requirements to support design Using computer software programs to create graphs and charts that illustrate performance trends Analyzing and implementing technical report requirements as defined Providing application ServiceNow/PA development services and technical support Designing, coding, testing, debugging, documenting, implementing, and maintaining ServiceNow/PA software applications, dashboards, and reports Ensures that system improvements are successfully implemented Implement ServiceNow Service Performance Management framework workflows that integrate with external web services Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Define the services that ServiceNow/PA delivers and gets alignment with customers on service definitions, SLAs, and critical metrics Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements, and additions to the ServiceNow/PA ecosystem that aligns with the longer-term goals and objectives of IT and Capgeminis customers Qualifications: Required: 1+ years experience developing on the ServiceNow platform Performance Analytics certification ServiceNow Certified Systems Administration (CSA) certification (or willingness to obtain it) ServiceNow Certified Application Developer certification (or willingness to obtain it) ITIL V4 Foundation or above (or willingness to obtain it) 2+ years experience solutioning/developing business intelligence solutions Experience utilizing the Agile/Scrum methodology to define and deliver development work Experience in HTML, CSS, Javascript, AJAX, integrating to multiple data sources used to populate ServiceNow modules Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc. Service Integration and Management and Service Performance Management experience is a plus Good understanding of ITSM Tooling / ServiceNow / Performance Analytics Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies) Excellent communication skills (verbal and written) Able to work independently and demonstrate initiative through proactive behavior Participates in and/or leads diagnosis and fixing of problems within area of expertise Identifies and fixes the root cause rather than just symptoms Competent in use and understanding of ITSM processes systems for client and Capgemini benefit Listens and ensures understanding of the clients requirements to be able to support the design of appropriate solutions Works with peer team to develop and promote the solution Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved Possesses good analytical skills and can apply sound levels of logic to tasks undertaken Possesses good presentation skills Experience Preferred but not required: o Experience of one popular web framework - React, AngularJS o Experience building reports and dashboards in a formalized reporting application like ServiceFlow, SSRS, etc. o Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc. o Experience with upgrades and skipped update remediation