E-Commerce Manager

21 hours ago

K K Nagar Chennai Tamil Nadu, India Eshark Digital World Pvt Ltd Company Full time

You will lead our e-commerce operations and strategy and be a crucial team member in driving organisational growth. For this, you will manage our online store, optimise sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.

If you are a results-driven professional passionate about e-commerce, digital marketing, and data analytics with a proven track record of driving growth, we'd love to hear from you. We offer a vibrant work environment, growth potential, and a competitive benefits package.

Objectives of the role

  • Developing and executing e-commerce strategies to drive online sales and enhance the customer experience.
  • Managing the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory management.
  • Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.
  • Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction.
  • Implementing digital marketing initiatives, such as SEO, SEM, email marketing, and social media, to drive traffic and sales.
  • Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness.
  • Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms.
  • Analysing sales performance and customer behaviour to identify opportunities for improvement.
  • Implementing A/B testing and conversion rate optimization (CRO) strategies.

Your tasks

  • Manage product listings, descriptions, and pricing in the online store.
  • Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
  • Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
  • Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.
  • Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
  • Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
  • Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
  • Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.
  • Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
  • Manage relationships with third-party vendors and platforms such as Shopify, Magento, or WooCommerce.
  • Stay updated with the latest trends and best practices in e-commerce and digital marketing.

Job Type: Full-time

Pay: ₹12, ₹55,000.00 per month

Work Location: In person

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