Operations Manager

7 days ago

Pune, Maharashtra, India Atica Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location:
Pune, India (Night Shift – US Market)

Department:
Distribution & Operations

Compensation:
Competitive base salary + performance-linked bonus

About Atica Global

Atica Global is a fast-growing hospitality solutions provider helping 150+ US hotels unlock new revenue streams through Sales, Revenue, and Operations excellence. We are building scalable systems and innovative models that transform how hotels grow.

We are a startup at heart—driven by
ownership, urgency, and execution
. Every team member is empowered to build, experiment, and directly shape Atica's growth story.

Role Overview

We are seeking a driven
Operations Manager
to lead the Operations vertical. This person will design and scale processes, own SOP execution, manage a team of 5–15 associates, and ensure the right people, skills, and capacity are always in place as we scale.

The ideal candidate thrives in ambiguity, has
high agency
, and wants to
build a startup function from scratch—not just manage one
.

This is a hybrid role requiring both strategic thinking and hands-on execution: you'll align closely with Sales, Revenue, Product, and Tech teams, ensure operational excellence, and relentlessly push for efficiency and impact.

Key Responsibilities

Team Leadership & Capacity Planning

  • Lead, coach, and grow a high-performing Operations team (5–15 members).
  • Assess
    team capacity and skill alignment
    to meet business needs.
  • Ensure team members are trained on the right tools, SOPs, and systems.
  • Proactively identify talent gaps and
    hire accordingly
    to maintain quality and scale.
  • Foster a culture of ownership, urgency, and continuous improvement.
  • Set measurable goals and ensure accountability.

Process & SOP Management

  • Own and continuously improve SOPs across Operations, Sales, and Revenue.
  • Eliminate redundancy by transitioning tasks into streamlined workflows.
  • Implement automation and scalable systems.

Cross-Functional Alignment

  • Act as the operations backbone for Sales, Revenue, and Product.
  • Work closely with
    Product & Tech teams
    :
  • Identify and track bugs affecting operations.
  • Raise feature requests for new workflows or process improvements.
  • Continuously optimize internal tools to improve efficiency and accuracy.
  • Resolve operational bottlenecks and ensure smooth campaign/RFP execution.
  • Drive clarity and visibility across teams.

Reporting & Data

  • Build dashboards and trackers for leadership visibility.
  • Deliver monthly OKRs tied to company growth.
  • Use data to identify trends and drive improvements.

Quality & Audits

  • Run structured audits to ensure service quality.
  • Build feedback loops for continuous optimization.

What We're Looking For

  • 4–6 years of experience in
    Operations, Sales Ops, or Revenue Ops
    (hospitality or startup preferred).
  • Strong people leadership.
  • Proven ability to build processes and implement tools in fast-paced setups.
  • Analytical mindset with strong Excel/Google Sheets skills (SQL a plus).
  • High agency and urgency
    : you act like an owner.
  • Comfortable working
    US night shifts
    .

Why Join Us

  • Build, not just manage
    —own a vertical from the ground up.
  • Competitive salary +
    performance-linked bonus
    .
  • Fast track to leadership position
  • CTC aligned with experience & market benchmarks.
  • Direct exposure to international clients and decision-makers.

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