Customer Support Executive Night Shift

3 days ago

Pune, Maharashtra, India Propark Mobility Full time ₹ 70,000 - ₹ 27,80,000 per year

Job description

This operation is based in the US, so the employee will be required to work from 12am to 8am IST permanent shift . Excellent verbal and written English skills are a necessity.

Position Summary:

Are you a detail-oriented individual looking for an exciting opportunity in Customer Support? Join our dynamic team as a Customer Support Executive Due to multiple recent acquisitions and growth, were looking to add a few detail-oriented customer supports to our operations team. The successful applicant needs experience in customer service, helps customers by resolving their issues, answering questions and ensuring a positive experience.

Hybrid (WFH/Remote option will be only permitted with Manager's approval and upon training completion)

Role & responsibilities

  • Respond to all calls and all guest inquires respectfully and professionally.
  • Think critically and proactively to resolve issues observed or alerted to at select locations in a prompt and efficient manner to ensure a high level of customer service is delivered to all guests.
  • Review/observe operations at select locations to determine if company policies and procedures are being properly executed and adhered to and prepare quality assurance and other reports as directed.
  • Display a positive and enthusiastic approach to all assignments.
  • Work shifts during weekends/nights/holidays in support of a 24/7 operation, as required.
  • Will be responsible in shadowing new employees or assisting Manager in training new employees.

Preferred Candidate Profile

  • Excellent verbal and written English communication
  • Technological competence including ability to learn new software and computer applications
  • 1-2 years of experience in US or UK based call centre
  • Good listening skills, interpersonal skills, with attention to guest and client satisfaction.
  • Excellent multi-tasking and problem-solving capabilities.
  • Reliable employee and able to quickly grasp new concepts, processes, and other data.
  • Ability to participate as an effective team member in support of 24/7 operation, 365 days/year

Perks and benefits

  • Attractive performance bonus for the best performer of the month
  • Employee health insurance
  • Paid time off
  • Optional off on festivals
  • Additional Incentives for working on mandatory national holiday
  • Additional Night Shift Allowance: 350 Rs/shift completed.
  • For example, if you work 22 night shifts in a month, the calculation would be as follows: 350 Rs x 22 shifts =7,700 Rs. This amount will be directly then added to your salary for that particular month.

  • Night Shift Aviation Services Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeTicketing Full time ₹ 8,00,000 - ₹ 15,00,000

    Night Shift Ticketing ExecutiveWe are seeking a highly skilled and experienced Night Shift Ticketing Executive to join our team. The ideal candidate will be responsible for managing domestic and international tickets, handling customer queries, and ensuring smooth ticketing operations.Key Responsibilities:Ticketing Operations: Book, cancel, reschedule and...

  • DevOps Support Engineer – Night Shift

    2 weeks ago

    Pune, Maharashtra, India AppZen Full time

    Job DescriptionRole: DevOps Support Engineer Night ShiftLocation: Pune India Night Shift (Supporting US PST Hours)Experience Level: 24 Years (Junior to Mid-Level)About Us:AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that...

  • DevOps Support Engineer – Night Shift

    7 days ago

    Pune, Maharashtra, India AppZen Full time US$ 1,04,000 - US$ 1,30,878 per year

    Role: DevOps Support Engineer – Night ShiftLocation: Pune India – Night Shift (Supporting US PST Hours)Experience Level: 2–4 Years (Junior to Mid-Level)About Us:AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that...

  • Night Shift Customer Experience Representative

    1 week ago

    Pune, Maharashtra, India beBeeCustomerService Full time ₹ 15,000 - ₹ 19,000

    Hiring Alert: We are seeking a skilled Customer Service Representative to join our team!Work with us and enjoy the benefits of a dynamic work environment.The ideal candidate will have excellent communication skills, be comfortable working night shifts, and have a strong passion for delivering exceptional customer experiences.Key Responsibilities:Respond to...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India Wings Global Services Full time ₹ 35,000 per year

    Job descriptionob Title: Customer Support Executive - PUNE (KHARADI) | Up to 35,000/monthJob Description:0-5 years of experience in BPO industry (domestic calling) preferred but not mandatory.Outbound Process Insurance SalesJob Role & Responsibilities: Handle inbound/outbound calls customers Provide exceptional customer service & resolve queries efficiently...

  • Night Shift DevOps Specialist

    1 week ago

    Pune, Maharashtra, India beBeeDevops Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: DevOps Support EngineerJob DescriptionWe are seeking a motivated and proactive DevOps Support Engineer to provide night shift coverage for our operations. This role requires close collaboration with our US-based team to ensure the stability, availability, and performance of production and non-production systems.The ideal candidate will have strong...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India VARKY Technology Solutions Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Title: Customer Support Executive (Voice)Location: PuneEmployment Type: Full-Time, Permanent Job Description: We are seeking enthusiastic and customer-focused individuals for the role of Customer Support Executive (Voice). This role is ideal for candidates who are passionate about delivering excellent customer service and are comfortable communicating...

  • Night Shift Sales Representative

    2 weeks ago

    Pune, Maharashtra, India beBeeCareer Full time

    We are seeking a dynamic and enthusiastic professional to join our US Process Night Shift team. This is an exciting opportunity for individuals looking to kick-start their career or take it to the next level.Job DescriptionAs a Telemarketing Executive, you will be responsible for making outbound calls to clients in the US. You will be working in a fast-paced...

  • Customer Support Executive

    2 weeks ago

    Pune, Maharashtra, India Trigent Software Full time ₹ 6,50,000 per year

    Greetings from Trigent SoftwareHiring fresher and experienced for Customer Support - International Voice**Only candidates who has excellent communication can apply**Role: Customer Support Executive - VoiceMode of Work: Work from OfficeLocation: PuneWorking Days: 5 daysShift: US Rotational shiftQualification: Graduation and UndergraduatesSalary: Upto 6.5...

  • Customer Support Executive(Blended)

    2 weeks ago

    Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and ResponsibilitiesPossess strong English typing skills with high accuracy.Handle customer queries via email, chat, and non-voice processes.Provide excellent customer support to resolve issues efficiently.Work on international chat processes for various clients.Execute email processing tasks with attention to detail.Desired Candidate Profile0-1 year...