IT Support

3 weeks ago

Pune Maharashtra India, Maharashtra PSG Global Solutions Full time

We’re looking for a hands-on and proactive IT Support & Infrastructure Specialist to join our growing team If you love solving IT challenges, enjoy setting up systems from scratch, and want to work in a dynamic global environment — this role is for you.


What You’ll Do:

  • Be the go-to person for all internal IT queries and troubleshooting.
  • Handle onboarding & exit IT setup — from system configuration to access management.
  • Coordinate closely with our PH and US IT teams to ensure standardized global IT practices.
  • Lead the entire IT setup for new office spaces, including:
  • Internet lease line & VPN installation
  • Hardware/software setup for voice and non-voice operations
  • Network security & infrastructure readiness
  • Manage asset tracking, software installation, and IT compliance.
  • Support IT requirements for developers, operations, and support teams.
  • Ensure smooth IT operations while maintaining security and data integrity.


What We’re Looking For:

  • Bachelor’s degree in Technology/Engineering (B.Tech preferred).
  • 3–6 years of IT support or infrastructure experience, ideally in a BPO or RPO environment.
  • Strong knowledge of network setup (VPN, lease lines, firewalls) and system configuration.
  • Experience in setting up and managing office IT infrastructure from the ground up.
  • Excellent troubleshooting and coordination skills.
  • A team player who can also work independently and take ownership.


Nice to Have:

  • Experience with collaboration tools like Microsoft 365 or Google Workspace.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate).
  • Familiarity with IT security and compliance protocols.


Why Join Us:

  • Opportunity to build and shape IT operations in a growing organization.
  • Work closely with leadership and global teams.
  • A collaborative and supportive work culture.
  • Real impact and visibility from day one.


Job Details & Compensation

• Location: Pune, India

• Work Mode: On-site

• Shift: Night Shift - 6:30 PM to 3:30 AM IST

• Salary Range: Competitive as per market standards

• Experience Required: 4-8 Years

• Expected Joining: Immediate Joiners Preferred


Perks & Benefits

• Family Health Insurance: Comprehensive coverage for you and your family.

• Provident Fund (PF): Structured retirement benefits.

• Night Shift Allowances (if applicable): Additional compensation for US hours.

• Cab Facility: Safe and convenient pick-up/drop for night shifts.

• Performance-Based Rewards & Recognition: Celebrate achievements regularly.

• Fun Culture: Monthly and quarterly events to keep the workplace engaging

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