Manager -Technical Support Engineer

17 hours ago

Pune, Maharashtra, India Gaze IT Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Designation: Manager – Technical Support Engineer Job Location: Maharashtra Region Education: Any Graduate Experience: 2 - 4 Years Gender: ****/**** 
Purpose:
Create the best impression about Gaze IT Solutions Private Limited by lively engagement with the clients to help accelerate the future of frictionless commerce Retail ERP solutions to automate business operations. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges ends with Gaze IT Solutions Private Limited.
Goals & Deliverables: 
  • Providing technical support (Software & Hardware) when needed in order to elevate the customer experience to a positive one.
  • Address and timely resolve the Software/ Hardware issues of customers. Helping Customers achieve their business's best potential by consulting them with best practices, Implementing the right software, training their users, and making a positive impact on their business.

Role and Responsibility:
  • Executive & Manage a support tasks & support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Technical Support objectives.
  • Perform & Ensure the delivery of high-quality technical (Software & Hardware) and soft-skills training for technical support.
  • Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays
  • Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues.
  • You will be the direct contact for our existing customers and handle technical support and application queries for our products.
  • Pre & Post implementation support & reviews for all customers.
  • Interaction with customer for technical discussions and suggesting value additions.
  • Prepare reports and help senior management in planning and forecasting trades and Markets.
  • Attend expos and exhibitions on behalf of the company also approach to take part in expo.
  • Meet monthly and annual MOU & Agreement signing targets.
  • Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.

Skills:
  • The candidate should be self-motivated and thoroughly professional in assisting & resolving customer's queries.
  • Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.
  • Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team (field, Sales, Service Customer) at all organizational levels to deliver results.
  • Excellent Verbal & Written communication Skills.
  • Good Consulting Approach.
  • Should have sound knowledge of POS, Billing, accounts, barcode & retail software management.

About Gaze IT Solutions Pvt. Ltd.   GazeIT is first point of sales ERP Solutions consulting company started in 2013, serving more than 2000+ retailers till the date to automate their business operation, with right technology and consultation. We firmly believes in directing the clients to increase their business profitability with minimum Inventory & Limited Resources.   Expert in Automation - 9 years' experience Retail technology consult anting, understand business process and technology in-depth. Continuously inventing on Retail Automation, We strongly work with our Partners GOFRUGAL, Posiflex, Bizerba, TSC, and Zebra Honeywell & Epson.   On field our team understand retailer challenges, we as team work to make it simple for everyone, and its help retailer to reduce their losses, increase productivity and profitability with minimum inventory and resource.
 

  • Software Support Engineer

    6 days ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India CludoBits IT Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCludoBits IT Solutions Pvt Ltd is a leading technology solutions provider, delivering innovative and cost-effective solutions to clients. As an esteemed OEM business partner with industry titans such as IBM, Dell, HP, Lenovo, and Cisco, we specialize in IT Infrastructure, Networking, and System Integration. Our state-of-the-art IT...

  • Technical Support Engineer

    20 hours ago

    Pune, Maharashtra, India Talent Bee Consulting Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Ideal Candidate2-4 years in Technical Support in Industrial Automation / SPM industryGood communication skills Organisation A well established industrial automation company Role We are seeking a highly motivated and skilled Technical Support Engineer to join our client, a leading Industrial Automation company. The successful candidate will play a crucial...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Avalara APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    1 day ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Pune, IndiaCompliance and Customer Operations16265What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly,...

  • Technical Support Engineer

    17 hours ago

    Pune, Maharashtra, India DeepTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network...