Manager -Technical Support Engineer
1 week ago
Purpose:
Create the best impression about Gaze IT Solutions Private Limited by lively engagement with the clients to help accelerate the future of frictionless commerce Retail ERP solutions to automate business operations. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges ends with Gaze IT Solutions Private Limited.
Goals & Deliverables:
- Providing technical support (Software & Hardware) when needed in order to elevate the customer experience to a positive one.
- Address and timely resolve the Software/ Hardware issues of customers. Helping Customers achieve their business's best potential by consulting them with best practices, Implementing the right software, training their users, and making a positive impact on their business.
Role and Responsibility:
- Executive & Manage a support tasks & support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Technical Support objectives.
- Perform & Ensure the delivery of high-quality technical (Software & Hardware) and soft-skills training for technical support.
- Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays
- Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues.
- You will be the direct contact for our existing customers and handle technical support and application queries for our products.
- Pre & Post implementation support & reviews for all customers.
- Interaction with customer for technical discussions and suggesting value additions.
- Prepare reports and help senior management in planning and forecasting trades and Markets.
- Attend expos and exhibitions on behalf of the company also approach to take part in expo.
- Meet monthly and annual MOU & Agreement signing targets.
- Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
Skills:
- The candidate should be self-motivated and thoroughly professional in assisting & resolving customer's queries.
- Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience.
- Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team (field, Sales, Service Customer) at all organizational levels to deliver results.
- Excellent Verbal & Written communication Skills.
- Good Consulting Approach.
- Should have sound knowledge of POS, Billing, accounts, barcode & retail software management.
About Gaze IT Solutions Pvt. Ltd. GazeIT is first point of sales ERP Solutions consulting company started in 2013, serving more than 2000+ retailers till the date to automate their business operation, with right technology and consultation. We firmly believes in directing the clients to increase their business profitability with minimum Inventory & Limited Resources. Expert in Automation - 9 years' experience Retail technology consult anting, understand business process and technology in-depth. Continuously inventing on Retail Automation, We strongly work with our Partners GOFRUGAL, Posiflex, Bizerba, TSC, and Zebra Honeywell & Epson. On field our team understand retailer challenges, we as team work to make it simple for everyone, and its help retailer to reduce their losses, increase productivity and profitability with minimum inventory and resource.
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