Hiring For International Customer Support Executive
6 hours ago
Job Title: Customer Service Executive International Voice Process
Location: Pune
Employment Type: Full-time | Rotational Shifts | Night Shifts
Job Description
We are hiring enthusiastic and customer-focused professionals for our International Voice Process (US/UK/AU). As a Customer Service Executive, you will handle voice-based interactions to resolve queries, offer product/service support, and ensure excellent customer satisfaction.
Key Responsibilities
- Handle inbound and outbound voice calls from international customers.
- Resolve customer issues related to products, billing, orders, or services.
- Provide accurate information and effective solutions within defined timelines.
- Document all interactions in the CRM system.
Required Skills
- Excellent English communication (spoken and comprehension).
- Neutral accent and clear pronunciation.
- Active listening and empathy in customer interactions.
- Typing speed: 3040 WPM with accuracy.
- Familiarity with CRM tools (Salesforce, Freshdesk, etc.) is a plus.
- Ability to work night shifts and weekends if needed.
Eligibility Criteria
- Education: 12th pass / Graduate (any stream).
- Experience: Freshers or 6 months2 years in international voice process.
- Flexible to work in rotational/night shifts (24x7 environment).
- Immediate joiners preferred.
Benefits
- Attractive salary + performance-based incentives.
- Training provided.
- Growth opportunities within the organization.
- Transport facility (as per company policy).
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