Hiring For International Customer Support Executive

6 hours ago


Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Service Executive International Voice Process

Location: Pune

Employment Type: Full-time | Rotational Shifts | Night Shifts

Job Description

We are hiring enthusiastic and customer-focused professionals for our International Voice Process (US/UK/AU). As a Customer Service Executive, you will handle voice-based interactions to resolve queries, offer product/service support, and ensure excellent customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound voice calls from international customers.
  • Resolve customer issues related to products, billing, orders, or services.
  • Provide accurate information and effective solutions within defined timelines.
  • Document all interactions in the CRM system.

Required Skills

  • Excellent English communication (spoken and comprehension).
  • Neutral accent and clear pronunciation.
  • Active listening and empathy in customer interactions.
  • Typing speed: 3040 WPM with accuracy.
  • Familiarity with CRM tools (Salesforce, Freshdesk, etc.) is a plus.
  • Ability to work night shifts and weekends if needed.

Eligibility Criteria

  • Education: 12th pass / Graduate (any stream).
  • Experience: Freshers or 6 months2 years in international voice process.
  • Flexible to work in rotational/night shifts (24x7 environment).
  • Immediate joiners preferred.

Benefits

  • Attractive salary + performance-based incentives.
  • Training provided.
  • Growth opportunities within the organization.
  • Transport facility (as per company policy).


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