IT Helpdesk Executive – Non-Voice Process | Night Shift

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and profitability.

Job Summary

We are looking for a skilled IT Helpdesk Executive – Non-Voice Process to join our team at PSG Global Solutions India. This role is ideal for candidates with 2–4 years of experience who are proficient in IT support and eager to work in a fast-paced, global environment.

The ideal candidate will provide first-line IT support primarily through email, chat, and ticketing systems, handling technical issues efficiently while maintaining high levels of user satisfaction. You’ll play a crucial role in ensuring smooth IT operations and supporting a diverse workforce.

Key Responsibilities

• Provide IT support to users via non-voice channels such as email, chat, and ticketing systems.
• Troubleshoot and resolve advanced OS issues, hardware, software, and network problems.
• Manage endpoints, desktops, laptops, and peripherals using endpoint management tools.
• Handle cloud-based email and collaboration platforms (Microsoft 365, Google Workspace).
• Log, track, and resolve tickets efficiently using IT service management tools.
• Escalate complex issues to senior IT team members and ensure timely resolution.
• Maintain IT documentation, knowledge base articles, and SOPs for recurring issues.
• Collaborate with other IT teams to implement system upgrades and improvements.

Qualifications & Required Skills

• 2–4 years of experience in IT Helpdesk or Technical Support (Non-Voice Process).
• Advanced OS troubleshooting skills (Windows/Linux).
• Intermediate networking knowledge (TCP/IP, LAN/WAN, VPN).
• Experience with ticketing systems and endpoint management tools.
• Proficiency with cloud email and collaboration platforms (Microsoft 365, Google Workspace).
• Excellent problem-solving, communication, and multitasking skills.
• Ability to work independently and meet service level agreements.

Preferred Skills

• Exposure to IT service management best practices.
• Hands-on experience with endpoint security and monitoring tools.
• Understanding of IT infrastructure, including network devices and configurations.
• Proactive, solution-oriented mindset with attention to detail.

Job Details & Compensation

• Position: IT Helpdesk Executive – Non-Voice Process
• Location: Pune, India
• Work Mode: On-site
• Shift: Night Shift
• Salary Range: 3.5 - 4 LPA
• Experience Required: 2–4 Years
• Expected Joining: Immediate Joiners Preferred

Perks & Benefits

• Family Health Insurance: Comprehensive coverage for you and your family.
• Provident Fund (PF): Structured retirement benefits.
• Night Shift Allowances: Additional compensation for working in US hours.
• Monthly Rewards & Recognition: Celebrate your efforts and achievements regularly.
• Cab Facility: Safe and convenient pick-up/drop for night shifts.
• Fun Culture: Monthly and quarterly events to keep the energy high.