IT Helpdesk Executive – Non-Voice Process | Night Shift

4 weeks ago

Pune Maharashtra India, Maharashtra PSG Global Solutions Full time

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and profitability.


Job Summary

We are looking for a skilled IT Helpdesk Executive – Non-Voice Process to join our team at PSG Global Solutions India. This role is ideal for candidates with 2–4 years of experience who are proficient in IT support and eager to work in a fast-paced, global environment.

The ideal candidate will provide first-line IT support primarily through email, chat, and ticketing systems, handling technical issues efficiently while maintaining high levels of user satisfaction. You’ll play a crucial role in ensuring smooth IT operations and supporting a diverse workforce.


Key Responsibilities

  • Provide IT support to users via non-voice channels such as email, chat, and ticketing systems.
  • Troubleshoot and resolve advanced OS issues, hardware, software, and network problems.
  • Manage endpoints, desktops, laptops, and peripherals using endpoint management tools.
  • Handle cloud-based email and collaboration platforms (Microsoft 365, Google Workspace).
  • Log, track, and resolve tickets efficiently using IT service management tools.
  • Escalate complex issues to senior IT team members and ensure timely resolution.
  • Maintain IT documentation, knowledge base articles, and SOPs for recurring issues.
  • Collaborate with other IT teams to implement system upgrades and improvements.


Qualifications & Required Skills

  • 2–4 years of experience in IT Helpdesk or Technical Support (Non-Voice Process).
  • Advanced OS troubleshooting skills (Windows/Linux).
  • Intermediate networking knowledge (TCP/IP, LAN/WAN, VPN).
  • Experience with ticketing systems and endpoint management tools.
  • Proficiency with cloud email and collaboration platforms (Microsoft 365, Google Workspace).
  • Excellent problem-solving, communication, and multitasking skills.
  • Ability to work independently and meet service level agreements.


Preferred Skills

  • Exposure to IT service management best practices.
  • Hands-on experience with endpoint security and monitoring tools.
  • Understanding of IT infrastructure, including network devices and configurations.
  • Proactive, solution-oriented mindset with attention to detail.


Job Details & Compensation

  • Position: IT Helpdesk Executive – Non-Voice Process
  • Location: Pune, India
  • Work Mode: On-site
  • Shift: Night Shift
  • Salary Range: 3.5 - 4 LPA
  • Experience Required: 2–4 Years
  • Expected Joining: Immediate Joiners Preferred


Perks & Benefits

  • Family Health Insurance: Comprehensive coverage for you and your family.
  • Provident Fund (PF): Structured retirement benefits.
  • Night Shift Allowances: Additional compensation for working in US hours.
  • Monthly Rewards & Recognition: Celebrate your efforts and achievements regularly.
  • Cab Facility: Safe and convenient pick-up/drop for night shifts.
  • Fun Culture: Monthly and quarterly events to keep the energy high.

  • IT Helpdesk Executive – Voice Process

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra PSG Global Solutions Full time

    PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at...

  • Voice/Non-Voice International Process Executive

    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Voice/Non-Voice International Process Executive (Mortgage) Job DescriptionProcess: US Mortgage Voice / Non-VoiceExperience: 1 year in mortgage or voice processLocation: Pune, Kharadi & MagarpattaComplete Night ShiftBoth Side Cab ProvidedFixed Saturday & Sunday OffKey ResponsibilitiesHandle inbound/outbound voice calls related to US mortgage (home loan)...

  • non voice process

    2 weeks ago

    Pune, Maharashtra, India Industrial IT Solutions Pvt Ltd Full time ₹ 2,19,072 - ₹ 3,51,072 per year

    Job Summary:We are looking for detail-oriented and efficient Non-Voice Process Executives to join our team. In this role, you will be responsible for handling back-end operations, email/chat support, data entry, and documentation tasks. This position does not involve phone communication with customers and is ideal for candidates with strong written...

  • Voice and Non-Voice Process Executive

    2 weeks ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Voice and Non-Voice Process Executive (Freshers Welcome)Location: Viman NagarJob Type: Full-timeJob Description:We are hiring fresh graduates for both voice and non-voice customer support roles. If you are passionate about communication and eager to start your career, this is the perfect opportunity for youKey Responsibilities:Handle inbound and...

  • Research & Sourcing Analysts (Non - Voice Process) | Night Shift

    2 weeks ago

    Pune, Maharashtra, India PSG Global Solutions Full time ₹ 42,000 - ₹ 48,000 per year

    About PSG Global SolutionsPSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting global clients across industries including construction, engineering, healthcare, staffing, logistics, and technology. We combine high-performance standards with offshore efficiency to deliver scalable recruitment support across sourcing,...

  • non voice process

    1 week ago

    Pune, Maharashtra, India IR Technology Services Pvt Ltd Full time ₹ 2,35,200 - ₹ 3,88,800 per year

    Customer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Required Candidate profile Any Fresher or Experience candidate. Must have Excellent written English required. Must have good typing speed Basic computer skills, including proficiency in MS Office and ability to navigate...

  • International Voice Process

    7 days ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Open positions for freshers and experienced candidates in leading International BPOs based in Pune. Excellent communication skills in English required.Available Voice Processes:Insurance Process International Voice (Entry Level)Location: KharadiShifts: RotationalWeek Off: Sat & Sun Fixed OffLogistics Voice Process (US/International)Location:...

  • IT Support

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra PSG Global Solutions Full time

    We’re looking for a hands-on and proactive IT Support & Infrastructure Specialist to join our growing team! If you love solving IT challenges, enjoy setting up systems from scratch, and want to work in a dynamic global environment — this role is for you. What You’ll Do:Be the go-to person for all internal IT queries and troubleshooting.Handle...

  • Mega hiring For us mortgage voice

    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job SummaryWe are seeking a detail-oriented and proactive International US Mortgage Non-Voice Process Associate to join our team.Job TitleInternational US Mortgage Non-Voice Process ExecutiveShiftFixed Night Shift (Saturday and Sunday Off)TransportBoth-side cab facility providedKey ResponsibilitiesHandle US mortgage loan processing activities with minimal or...

  • International Voice Process

    1 week ago

    Pune, Maharashtra, India Spes Manning Full time ₹ 1,80,000 - ₹ 6,00,000 per year

    Open Positions for Freshers and Experienced candidates in leading International BPOs based in Pune. Excellent communication skills in English required.Call Or Send Your CV to HR Riddhi Job Locations: Kharadi | Magarpatta | Hinjewadi (Pune)Available Voice Processes:Insurance Process International Voice (Entry Level)Location: KharadiPackage: 3 LPA...