IT Helpdesk Executive – Voice Process

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals effectively and at scale.

With a best-in-class Net Promoter Score of 82 and a strong client retention rate, PSG is recognized for its commitment to service excellence and measurable results. Our global workforce is driven, collaborative, and focused on delivering outcomes that directly contribute to client success and profitability.

Job Summary

We are seeking a proactive IT Helpdesk Executive – Voice Process to join our team at PSG Global Solutions India. This role is ideal for candidates with 2–4 years of experience who are passionate about IT support and eager to further develop their technical expertise in a dynamic, global environment.

The ideal candidate will provide first-line IT support, manage tickets, assist users remotely, and ensure smooth resolution of IT issues. You’ll be part of a team that ensures seamless IT operations for our global workforce while gaining exposure to multiple IT systems and tools.

Key Responsibilities

• Provide first-line IT support to users via voice, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, and network issues remotely.
• Assist in Active Directory operations such as user creation, password resets, and access management.
• Support endpoint management and ensure proper functioning of desktops, laptops, and peripherals.
• Handle cloud-based email and collaboration tools for troubleshooting and user support.
• Log, track, and resolve tickets efficiently using IT service management tools.
• Escalate complex issues to senior IT team members and follow up until resolution.
• Maintain IT documentation and update knowledge base for common issues and resolutions.

Qualifications & Required Skills

• 2–4 years of experience in IT Helpdesk or Technical Support (Voice Process preferred).
• Basic networking knowledge (TCP/IP, LAN/WAN, VPN).
• Experience with ticketing systems and remote support tools.
• Basic Active Directory operations.
• Strong understanding of operating systems (Windows/Linux) and endpoint management.
• Exposure to cloud email and collaboration platforms (Microsoft 365, Google Workspace).
• Excellent communication and problem-solving skills.
• Ability to work in a night shift environment and adapt to dynamic IT issues.

Preferred Skills

• Intermediate networking knowledge (routing, switching, troubleshooting).
• Familiarity with IT service management best practices.
• Hands-on experience with endpoint security tools and monitoring.
• Solution-oriented approach with the ability to multitask and work independently.

Job Details & Compensation

• Position: IT Helpdesk Executive – Voice Process
• Location: Pune, India
• Work Mode: On-site
• Shift: Night Shift
• Salary Range: 4.5 - 5 LPA
• Experience Required: 2–4 Years
• Expected Joining: Immediate Joiners Preferred

Perks & Benefits

• Family Health Insurance: Comprehensive coverage for you and your family.
• Provident Fund (PF): Structured retirement benefits.
• Night Shift Allowances: Additional compensation for working in US hours.
• Monthly Rewards & Recognition: Celebrate your efforts and achievements regularly.
• Cab Facility: Safe and convenient pick-up/drop for night shifts.
• Fun Culture: Monthly and quarterly events to keep the energy high.