Field Engineer Manager

Manager - Field Engineer - Transport

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Transport Field Engineer

Job Level/ Designation

Manager / M1

Function / Department

Txn Operations / Technology

Location

Mumbai

Job Purpose

The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network

Key Result Areas/Accountabilities

Key Accountabilities:

• Thorough understanding of IP Packet flow, OSI layers
• Out of box thinking and excellent problem solving skills during troubleshooting,
• Able to handle tremendous work pressure
• Overall knowledge of service layer on CEN, IPRAN and FLDS
• Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers.
• In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN,
• Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
• Understanding of 2G/3G/4G
• Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• Wireshark analysis and packet capture
• To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Core Competencies, Knowledge, Experience

• 4 to 10 Years' experience in the field of IP Networking
• Demonstrate experience of working in Telecom Service delivery function.
• Experience with Data Networking platforms and Enterprise products & Services.
• Vendor governance / resource utilization.
• CCNA is must in R&S ,
• CCNP –preferred

Must have technical / professional qualifications

• B.E
• Effective communication and interpersonal skills
• Proactive in approach with positive attitude
• Able to handle pressure
• Balanced in handling emergencies.
• Experience in virtual team management
• Good Stakeholders Management skills to interface with Vendors and partners

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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership