Branch Manager
24 hours ago
Key Responsibilities:
1. Business Growth & Sales
- Drive CASA, fee-based income & investment/cross sell to meet branch-specific liability targets.
- Identify and acquire new customers within the local catchment area.
- Cross-sell banking products such as insurance, investment and payment solutions.
- Develop and execute local marketing and business development initiatives.
2. Branch & Team Leadership
I. Build and lead a team of 45 Sales Managers and 23 Branch Support Staff.
II. Guide, coach and motivate team members to achieve individual and branch goals
III. Maintain a performance-oriented and customer-first culture at the branch.
3. Customer Relationship & Service Excellence
- Ensure superior customer experience and prompt issue resolution
- Develop and manage relationships with key clients, including high-value accounts.
- Uphold Federal Bank's brand reputation in the local market.
4. Operations, Risk & Compliance
- Oversee day-to-day branch operations and ensure strict adherence to RBI and internal compliance norms (KYC/AML).
- Maintain branch hygiene, audit readiness, and risk management standards.
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