L2 Support Engineer

2 weeks ago


Mumbai Metropolitan Region, India Aptita Full time ₹ 7,50,000 - ₹ 10,50,000 per year

About the Role: We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities

  • Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
  • Perform configuration management and system administration activities.
  • Support release management cycles, including pre- and post-deployment validations
  • Collaborate with development and QA teams to streamline fixes and updates.
  • Query databases and troubleshoot issues using Salesforce tools and data models
  • Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications

  • 1–3 years of experience in L2 or application support roles.
  • Proficiency in Salesforce CRM with ability to perform queries across databases.
  • Knowledge of configuration management and release management processes.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and coordination abilities.


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