client relationship manager
2 days ago
We are seeking a proactive and dedicated Client Relationship Manager to manage and enhance relationships with our clients. The ideal candidate will ensure client satisfaction, handle queries efficiently, and maintain long-term client engagement while supporting company goals.
Key Responsibilities:
- Ensure that all client leads are followed up after orders are placed.
- Provide excellent after-sales service to existing clients to ensure satisfaction.
- Collect honest feedback from clients to improve services and products.
- Service clients from order placement through payment collection.
- Resolve client queries and concerns promptly and professionally.
- Provide guidance and support to clients about company products and services.
- Act as the main point of contact for complaints and escalate issues to the relevant department when needed.
- Understand client queries thoroughly and implement effective solutions.
- Maintain strong, long-term relationships with clients to foster trust and loyalty.
Requirements:
- 3 to 5 years of experience in client relationship management or a similar role.
- Strong communication and interpersonal skills.
- Ability to resolve conflicts and handle complaints effectively.
- Detail-oriented and highly organized.
- Knowledge of company products/services and ability to explain them to clients.
- Professional, patient, and client-focused attitude.
Distance should be 30-45 mins from the office.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
Speak with the employer
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