Technical Support Enterprise Service Desk

3 days ago

Delhi Gurugram NCR Noida, India DIN Engineering Services (DIN) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role Overview:

We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills.

Responsibilities:

  • Handle technical queries via phone (inbound/outbound), chat, email, and web
  • Prioritise and triage incidents based on urgency and impact
  • Log all issues accurately in the case management system
  • Use internal knowledge resources to resolve queries
  • Communicate professionally with customers across regions
  • Escalate and follow up on unresolved issues with urgency
  • Stay calm under pressure and multitask effectively
  • Continuously update knowledge on tools and technologies

Requirements:

  • Technical graduate (B.Tech, BCA, B.Sc IT, etc.)
  • 2+ years in technical support or service desk role (preferably B2B or enterprise support)
  • Excellent English communication skills (written & verbal) with neutral accent
  • Experience troubleshooting Windows and/or Mac OS
  • Familiar with working in team environments and handling diverse tasks
  • Knowledge of Adobe products preferred
  • Familiarity with MSI/MSP installers, SMS, GPO, or Apple Remote Desktop is a plus
  • Basic understanding of Active Directory, SSO, and Cloud platforms is desirable
  • Good cultural awareness to handle international customers

Key Skills:

Proactive, analytical, quick learner, empathetic, good under pressure, strong sense of ownership

Why Join Us?

  • Work with Adobe a global software leader
  • Exposure to global enterprise support
  • Supportive work culture with growth opportunities

To Apply:

Send your resume to:

Call or WhatsApp your resume to Pallavi

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