AA - Customer Experience Management (AM/Manager)

2 weeks ago


Delhi, Delhi, India Xander Talent Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Result Area Key Activities
1. Service Quality
● Map customer experience, research and benchmark practices within/
across the industries for all lines of business.
● Ensure service standards are met across all customer touch points by
monitoring quality of operations, services, processes and products
through service surveillance & mapping.
● With function heads establish performance levels; ensure
conformance, corrections and preventive actions, through continual
review of processes with internal stakeholders.
● Ensure service quality audit processes and time lines are followed and
adhered at all times through stakeholder management.
● Thorough understanding & experience of driving Net Promoter Score
(NPS) & Customer Satisfaction (CSAT) projects. Responsible for
measuring, tracking and executing quality initiatives to positively
impact customer KPIs through awareness drives, learning and other
programme management initiatives.
● Identify, suggest and carry-out service quality performance
improvement projects for service enhancement, cost saving and
revenue generation.
● Drive mystery audit projects within the organization (inhouse and
outsourced programmes)
● Prepare & present insightful reports/presentations on voice of customers
(VOC), NPS, mystery shopping, employee feedback or any other
programme launched to drive customer excellence.
● Bring competitive industry best practices to provide best in class
experience, in-turn create service excellence as a
differentiator to drive premium revenue to the organization.
● Responsible for working along with the CH operations team,
designing training content, delivering and monitoring the
effectiveness through QA audit processes & CH SLAs.


  • Relationship Manager

    2 weeks ago


    Delhi, Delhi, India Tax Manager Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Relationship Manager - SalesLocation: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New DelhiEmployment Type: Full-Time | PermanentIndustry: Financial Services | FintechSalary- 25k to 40kKey Responsibilities:Acquire and onboard new clients by understanding their tax and financial needs.Maintain strong client relationships through...

  • Team Leadership

    2 weeks ago


    Delhi, Delhi, India Tax Manager Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Role: Team LeaderIndustry: Financial ServicesDepartment: SalesEmployment Type: Full-time, PermanentExperience Required: 7+ years (Preferably in Loans/Advances Sales Leadership)Salary - 20K to 40KResponsibilities:Drive the team to achieve and exceed monthly loan sales targets.Recruit, mentor, and lead a high-performing sales team.Foster strong relationships...


  • Delhi, Delhi, India Experience 369 Hospitality Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for an Assistant Restaurant Manager located in New Delhi. The Assistant Restaurant Manager will oversee daily operations, ensure smooth coordination between teams, and maintain high standards of service and efficiency. Core responsibilities include...


  • Delhi, Delhi, India BeAbhika_Official Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Customer Experience Representative | BeAbhikaLocation:BeAbhika Studio, Delhi (near Azadpur/Ashok Vihar)Work Schedule:Full-time | 6 days a week | 9:30 AM – 6:30 PM / 10:00 AM – 7:00 PMSalary:₹18,000 – ₹25,000 per month (based on experience)About BeAbhika:BeAbhika is afashion jewellery brandthat blends bold creativity with Indian elegance —...


  • Delhi, Delhi, India Innova AM Tech Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Senior Product Manager About the Role: We are seeking a passionate and experienced Senior Product Manager to join our dynamic product team. As a Senior Product Manager, you will be responsible for the entire product lifecycle, from ideation and strategy to launch and ongoing improvement. You will be a key driver of product success, ensuring that our...


  • Delhi, Delhi, India Whitecollars Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...


  • Delhi, Delhi, India Whitecollars Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer ExperienceAn exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.Position: Customer Support ManagerDepartment: Customer...


  • Delhi, Delhi, India RECEX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:This is a full-time role for Sales AM/DM/Manager, NCR, North India region & relatedregion.He will be responsible for the following functions, broadly: Regular Customer Visit New client development Product Demo with clients Training session with users Prepare quotations for clients Follow-up with clients Payment follow-ups New product...


  • Delhi, Delhi, India K Power Management Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description Dharmik Jobz is Group of highly skilled and talented entrepreneurs. Together we have accumulated over the years of cumulative technological and management experience working in companies ranging from startups to fortune 100.Our experience has given us a unique opportunity to understand issues involving capacity and resource planning,...

  • Associate- AMS

    1 week ago


    Delhi, Delhi, India Bain & Company Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About us:Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our...