Cisco Voice Specialist

2 days ago

Bengaluru, Karnataka, India Cloud Certitude Full time ₹ 12,00,000 - ₹ 18,00,000 per year

We are seeking an experienced Voice Specialist (L3) with strong expertise in Cisco Unified Communications, VoIP, and Contact Center (UCCE). The ideal candidate will design, implement, and support enterprise-level collaboration solutions, while also mentoring teams and driving technical excellence.

Key Responsibilities :

  • Lead the design, implementation, and support of Cisco Unified Communications & VoIP infrastructure.
  • Manage and troubleshoot Cisco UCCE / Contact Center Enterprise platforms.
  • Configure and optimize SIP trunks, SBCs, and carrier services.
  • Provide L3-level support for voice, video, and collaboration solutions.
  • Deliver training and mentorship for internal and external teams.
  • Drive automation, innovation, and documentation to streamline operations.
  • Ensure compliance with ITSM processes (Risk, Change, Patch management).
  • Collaborate with cross-functional teams on technical projects and escalations.

Requirements :

  • 7+ years of relevant experience in Cisco Voice/Collaboration (L3 level).
  • Proven expertise in Cisco Unified Communications Manager (CUCM), UCCE, Unity, Jabber, Webex.
  • Strong knowledge of VoIP, SIP headers, and Session Border Controllers (SBCs).
  • Hands-on experience in remote monitoring & managed enterprise environments.
  • Excellent communication, analytical, and troubleshooting skills.
  • Exposure to carrier services (E911, toll-free, disaster recovery) is a plus.
  • Familiarity with Office 365, ADO, ITSM tools is desirable.
  • Bachelor's degree in Engineering/Technology or equivalent.

Who Should Apply :

  • Senior engineers currently working at L3 level (not L1/L2).
  • Professionals with strong hands-on Cisco UCCE & Collaboration experience.
  • Candidates available for immediate joining.
  • Based in Bangalore or Pune only.

Regards,

HR Team

Job Type: Contractual / Temporary

Pay: ₹1,200, ₹1,800,000.00 per year

Work Location: In person

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