Business Process Analyst

Meet the Team

The Service Contract Management team at Cisco ensures seamless contract operations by providing entitlement support in MACD activities like add products, manage billing addresses, handle renewals, and maintain compliance, collaborating with multiple teams to optimize asset lifecycle, reduce risks, and support customers through consultative engagements and self-serve tools for efficient contract management.

Your Impact

We are seeking a Contract Management Operations Specialist with expertise in Contract Management Operations, Snowflake, and emerging AI technologies like Agentic AI. The role involves driving business projects, optimizing operations, and delivering data-driven solutions to enhance customer satisfaction and achieve strategic objectives.

Key Responsibilities

• Lead and enhance Contract Management Operations, including all MACD activities.
• Drive business projects to improve operations and customer satisfaction.
• Develop and maintain data solutions using Snowflake with optimal performance and data integrity.
• Manage the end-to-end process of embedding AI technologies into Cisco's portfolio, ensuring seamless delivery and adoption.
• Proficiency with Python for scripting and automation.
• Write and optimize complex SQL queries for large datasets.
• Design and maintain Tableau dashboards for impactful data visualization.
• Translate business needs into Generative AI and Agentic AI solutions.
• Leverage Python for AI/ML applications and data preprocessing.
• Partner with business and technical teams to develop solutions.
• Present insights effectively to senior leadership and cross-functional teams.
• Document processes and drive measurable, value-driven improvements.

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, or Business Administration with proficiency in SQL, Snowflake, and Python.
• Experience with Tableau and data preprocessing techniques.
• Knowledge of Agentic AI and building autonomous agent use cases.
• Strong communication, organizational, and presentation skills.
• Programming & Modeling: Advanced proficiency in Python and SQL with experience developing analytical models (e.g., regression, time-series, neural networks)
• BI & Visualization: Strong command of tools such as Power BI, AI Analytics tools with proven ability to build data products for broad business consumption

Preferred Qualifications

• Experience working on technical projects in a complex development environment.
• Working knowledge of various tools and open-source technologies. Will to accelerate agile development process.
• Familiarity with AI developer platforms, rapid prototyping, and creating required designs.
• Process orientated and can build capacity through process innovation / automation.
• Passion for driving innovation, operational efficiency, and continuous improvement using data

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.