Cisco Collaboration Engineer

We have openings for Sr Cisco Collaboration Engineer professionals at Bangalore location.

Total Experience: 6+ yrs

Role: Cisco Collaboration Engineer

Work Location: Bangalore (Manyata Tech park)

Mode of Work: 5 Days Working from Office

Salary: Case to case basis

Company Profile:

Black Box
is a
Global Solution Integrator
delivering technology solutions in
Unified Communications, Network Infrastructure, Data Centre /Virtualization & Enterprise Applications
and
Cyber Security
. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing

In collaboration with global technology partners like
Avaya, Cisco, HP, Juniper, Microsoft, Netapp
and
Polycom
among others, Black Box delivers domain – focused, flexible and customized technology solutions and seamless services to accelerate our customer's business. Black Box Networks is an Essar Enterprise.

Job description
:

Primary Roles & Responsibilities:

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
• Install and configure voice gateways as part of the Collaboration solutions
• Install and configure LAN switches and networking components
• Establish QOS policies
• Install and configure SIP border solutions (CUBE and other SBC's)
• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
• Troubleshoot integrated technology issues and maintain an accurate issues list.
• Provide systems administration training to clients
• Learn to understand the customer environment (technical and political) and when to escalate.
• Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
• Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
• Assist support technicians in troubleshooting client installation
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that Black Box supports.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
• Perform other duties as assigned

Education / Experience Requirements

• CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)
• Bachelors degree and/or equivalent work/military experience (5+ years).
• This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.
• Experience designing collaboration solutions given client requirements and goals
• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
• Strong understanding of cloud and virtualization technologies
• Automation, orchestration and/or development experience a plus
• Ability to manage and coordinate multiple projects
• Excellent communications and documentation skills

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