Network Escalation Engineer

Meet the Team

This is an excellent opportunity to bring your talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks and actively engages with all teams across Cisco to leverage solutions.

You will work with a technical community and interact with some of the most respected guides in networking as you provide critical engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to not only support some of the world's largest Web scaler and Service Provider networks. You will also work with Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical domain guides in product development giving to product quality, debuggability and customer technical requirements.

Your Impact

You are not just a technical guide in your team but also possess the ability to drive your team towards technical expertise. You are passionate, care about customers success, and inspire others to feel the same

• Actively engage, take ownership, and aim to resolution critical customer issues in Cisco's Routing portfolio
• Provide guide support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
• Apply analytical skills and profound technical knowledge to understand and resolve product and network problems of high complexity
• Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects
• Actively engage with Cisco's customer facing teams and travel to customer sites if needed
• Efficiently apply lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects
• Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability

Minimum Qualifications

• Bachelors in STEM with or more shown experience working in network engineering
• Demonstrated experience working with protocols (BGP/OSPF/ISIS; EVPN, BFD, IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6)
• Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR

Experience with Linux and open-source technologies

• Experience with large scale routing and switching architectures
• Demonstrated experience fixing networking issues in live customer environments to effectively diagnose and resolve problems

Preferred Qualifications

• CCIE routing or CCIE Service Provider
• Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)

Master's Degree or equivalent experience in STEM

Proven expertise with IOS XR based platform architectures i.e., Cisco 8000, NCS5500 / 5700, ASR9K, NCS540 and NCS560

Practical knowledge and experience with AI concepts and applications

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.