Software Escalation Engineer

This role requires deep technical analysis, hands-on debugging, and cross-functional collaboration to determine whether an issue stems from a code defect, configuration problem, or environmental factor—and to drive it to resolution. Engineering Escalations team serves as a vital link between engineering, operations, and customers, enabling product teams to...

About This Team:We are the Advanced support team specializing in NetScaler and NetScaler console products. As the ultimate level of support for our customers, we collaborate closely with LCM and Engineering teams to swiftly identify and resolve any customer issues or bugs, ensuring seamless operation of the customer environment.Job...

About the Role : This role requires deep technical analysis, hands-on debugging, and cross-functional collaboration to determine whether an issue stems from a code defect, configuration problem, or environmental factor - and to drive it to resolution. Engineering Escalations team serves as a vital link between engineering, operations, and...

About Veza: At Veza, we are on a mission to empower organizations with robust, scalable, and automated identity and access management solutions. We help secure the modern digital enterprise by providing a platform that delivers real-time visibility and control over user permissions, access policies, and security posture—making complex identity security...

Job DescriptionCloud Software Group is a technology company offering enterprise software solutions that focus on data, automation, insight, and collaboration across various cloud environments, including private, public, managed, and sovereign clouds; essentially providing tools for businesses to manage digital workspaces, data analytics, and application...

*About This Team:*Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability.*About This...

About Glean:Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting...

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

Software Engineer-DevEx DevOps-Escalation EngineerISG TechOps team includes DevSecOps, LabOps and services, and IT software and tools as well as Strategy and Transformation. We are seeking a passionate and skilled team of individuals who will focus on improving developer workflows and identifying opportunities to enhance the overall developer experience at...

We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety,...