Solutions Engineer

What You'll Do
As a Webex Customer Experience Solutions Engineer (SE), your primary responsibility is to provide technical guidance and pre-sales engineering support for Customer Experience (CX) sales pursuits across an assigned territory

Who You'll Work With

In this role you will partner with a team of Customer Experience (CX) and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers.

Responsibilities

• Support a matrix of CX Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring/development.
• Promote the business and technical value of the Webex CX portfolio including CCaaS, CPaaS, AI, WFO and the broader Cisco Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Webex CX technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
• Encourage partners to adopt, sell and build competency deploying Webex CX technologies.
• Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco Webex CX vision to relevant business strategies.
• Embrace the use of opportunity management tools such as SFDC to navigate the sales lifecycle leveraging relevant Cisco Webex enablement programs to drive pipeline and track sales activities.
• Ability to articulate the business value of the Cisco Webex Customer Experience portfolio to both technical and non-technical audiences. For technical audiences, ensure the architectural impact of Cisco Webex technology in system designs and proposals is understood, valued and technically sound.
• Occasional travel will be required when deemed safe and approved. Examples include visiting customer sites to present solutions and build trusted advisor relationships, escorting customers to sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events.

Who You Are

An excellent communicator with strong presentation and demonstration skills.

• Minimum of 10 years validated experience in the Contact Center field.
• At least 4 years of Consulting or Pre-Sales Engineering experience.
• Deep technical acumen and foundational knowledge of Contact Center and cloud-based technologies including AI.
• Prior pre-sales or delivery experience with Cisco CCaaS and CPaaS platforms.
• A university degree in a technical discipline or equivalent professional experience.
• Possess a growth mindset and thrive in an environment of continuous education and product evolution.
• You prioritize teamwork, personal and professional growth, and organizational development.
• You are autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change.
• Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage
• Knowledge of Cisco internetworking technologies is beneficial.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.