Cisco Voice Specialist
4 days ago
Role Overview :
As a Cisco Voice Specialist, you will provide expert-level consultation and technical support throughout all phases of the project lifecycle. You will play a critical role in the design, deployment, and maintenance of Cisco Unified Communication (UC) and VoIP infrastructure, ensuring seamless collaboration across enterprise environments.
Key Responsibilities :
1. Unified Communications & VoIP Infrastructure :
- Lead the design, deployment, and maintenance of Cisco Unified Communication solutions.
- Configure and manage Cisco voice hardware/software and related technologies.
- Troubleshoot VoIP, IP telephony, video, and mobile collaboration platforms.
- Analyze SIP headers and configure Session Border Controllers (SBCs).
- Provide Tier 1 / Tier 2 support for Cisco VoIP systems and endpoints.
- Maintain and update technical documentation, SOPs, and VoIP network policies.
2. Contact Center & Collaboration :
- Support design and integration of Cisco Contact Center and related services.
- Manage and deliver training and mentorship for voice and contact center tools.
- Act as the primary trainer for both internal and external users/partners.
3. Technical Leadership & Project Management :
- Lead or assist in project planning and execution.
- Conduct customer assessments and prepare technical documentation.
- Collaborate across cross-functional teams to support implementations.
- Ensure adherence to ITSM practices (Risk, Change, Patch Management).
- Promote automation and innovation to streamline operations.
4. Carrier Services & Compliance :
- Administer carrier services, E911 compliance, and toll-free number management.
- Oversee disaster recovery plans, usage analytics, and vendor coordination.
5. Governance & Security :
- Stay informed about industry standards and evolving technologies.
- Ensure compliance with data protection and information security regulations.
- Act as a subject matter expert and conduct technical assessments.
Required Qualifications & Experience :
Education : Bachelor's degree (BE or equivalent) in a relevant field.
Experience : 7 years of relevant experience in Cisco Voice and Contact Center environments.
Must-Have Skills :
- Strong analytical, communication, and critical thinking skills.
- In-depth knowledge of Cisco VoIP, UCCE, and Contact Center platforms.
- Proficiency with Microsoft Office productivity tools.
- Experience in remote monitoring and enterprise managed services environments.
- Understanding of telecom alternatives and industry trends.
Nice-to-Have Skills :
- Strong written and verbal communication skills.
- Familiarity with Office 365, Azure DevOps (ADO), and collaboration tools.
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