Front Office
2 weeks ago
Role Overview:
The Receptionist is responsible for welcoming visitors, managing front-desk operations, handling patient/visitor inquiries, and ensuring smooth communication across departments. This role requires professionalism, effective communication skills, and the ability to maintain a calm, service-oriented attitude at all times.
Key Responsibilities:
- Greet and welcome patients, visitors, and staff in a polite and professional manner
- Manage incoming calls, direct them to the appropriate departments, and record messages when required
- Maintain the front desk area in a clean and organized manner
- Assist patients with registration, forms, and basic inquiries
- Coordinate with departments such as billing, nursing, and OP/ER for patient-related updates
- Manage appointment scheduling and maintain daily appointment logs
- Verify patient details and update them in the system
- Guide visitors regarding hospital protocols, departments, and room directions
- Maintain records such as visitor logs, appointment books, and front-office registers
- Handle courier incoming/outgoing and other front-desk administrative tasks
- Ensure confidentiality of patient and staff information
- Support management in any additional administrative duties assigned from time to time
Required Skills & Qualities:
- Excellent communication and interpersonal skills
- Empathetic, calm, and patient-friendly approach
- Professional grooming and courteous behavior
- Ability to multitask and work under pressure
- Basic computer knowledge and familiarity with hospital management systems (HMS)
- Strong organizational and coordination skills
- Ability to handle sensitive situations with discretion
Job Type: Full-time
Pay: ₹10, ₹12,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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