Team lead

1 day ago

Bengaluru, Karnataka, India Black And White Business Solutions Full time ₹ 70,000 - ₹ 7,00,000 per year

About Client

Hiring for One of the Top most Prestigious Multinational Corporations

Job Title :

  • Senior Associate
  • Team Lead Operations

Qualification :

  • Senior associate minimum : Graduate
  • Team lead position : Only graduate

Relevant Experience :

  • Senior Associate : 4 + year exp in International customer service
  • Team Lead position - 5+ years in customer service and minimum 1 year as SME / Specialist or Team lead

Must Have Skills :

1.Excellent communication and leadership skills

2.Strong analytical, coaching, and conflict resolution abilities

3.Proficient in contact center tools and CRM systems

4.Flexible to work in rotational night shifts

Good Have Skills :

Manage a team of customer service representatives, ensuring high-quality service delivery, performance optimization, and compliance with process standards.

Roles and Responsibilities :

1.Lead, mentor, and manage a team of voice agents in an international process

2.Track and improve KPIs such as AHT, CSAT, and call quality scores

3.Conduct daily huddles, coaching sessions, and performance reviews

4.Manage escalations, ensure SLA adherence, and implement process improvements

5.Ensure compliance with quality standards and company policies

6.Generate and present performance reports to management

7.Collaborate with training teams and contribute to continuous improvement

Location : Bangalore

CTC Range : Max 7lpa

Notice Period : Immediate - 30 Days

Mode of Interview : Virtual

Shift Timing : Rotational Shift

Mode of Work : Work From Office

Thanks & Regards,

Sumitha

HR Specialist

Black and White Business Solutions Pvt Ltd

Bangalore, Karnataka, INDIA.

Direct Number: | Whatsapp :

|

****************************** DO REFER YOUR FRIENDS**********************************

  • Design Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Design Team Lead

    6 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Design Lead

    7 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Job DescriptionNote : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will...

  • Design Lead

    4 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Note : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely...

  • Design Lead

    1 day ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Lead

    5 hours ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure...

  • Team Lead

    2 days ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONJob summary At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:- Lead and motivate a team of customer service representatives.- Monitor performance metrics and ensure KPIs...

  • Sales Team Leader

    3 days ago

    Bengaluru, Karnataka, India Team Techqart Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    We are currently looking for an experienced Team Leader – Telesales to join our team. I got your reference from APNA Job Portal. Kindly look at the JD first.Job Title:- Team Leader – TelesalesLocation:- MG Road, BangaloreCompany:- Arnav Media & Entertainment Pvt. Ltd.Salary Range :- ₹30,000 – ₹40,000 per month* (depending on experience and...

  • Team Lead

    7 days ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time

    Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and...