Call Centre Manager
19 hours ago
We are seeking a dedicated and organized Call Center Manager to join our team This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.
- Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
- Excellent communication skills to interact with staff and manage patient queries professionally.
- Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
- Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
- Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
- Capability to train and lead a team effectively, fostering a productive work environment.
- Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
- Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.
- Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
- Monitor call center operations, including assessing performance metrics to maintain service standards.
- Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
- Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
- Develop strategies to improve call center productivity and patient satisfaction rates.
- Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
- Maintain records of calls and manage data accurately for reporting and further improvement analysis.
- Oversee staff
Job Type: Permanent
Pay: ₹25, ₹40,000.00 per month
Work Location: In person
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