Call Centre Manager

21 hours ago

Mohali, Punjab, India Spring Raise Service Ltd Full time ₹ 2,50,000 - ₹ 40,00,000 per year

We are seeking a dedicated and organized Call Center Manager to join our team This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.

  • Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
  • Excellent communication skills to interact with staff and manage patient queries professionally.
  • Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
  • Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
  • Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
  • Capability to train and lead a team effectively, fostering a productive work environment.
  • Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
  • Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.
  • Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
  • Monitor call center operations, including assessing performance metrics to maintain service standards.
  • Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
  • Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
  • Develop strategies to improve call center productivity and patient satisfaction rates.
  • Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
  • Maintain records of calls and manage data accurately for reporting and further improvement analysis.
  • Oversee staff

Job Type: Permanent

Pay: ₹25, ₹40,000.00 per month

Work Location: In person

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