Senior Executive-Back-End/Voice/ Customer Service-Inbound

1 week ago

Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job Title: Customer Care Executive

Location: Pune, Maharashtra
Reports To:  Customer Service Executive 
Shift Type: Rotational Shifts (24x7 Support)

Job Summary:

We are seeking experienced and dynamic Customer Care Executives to join our support team. This role involves handling customer interactions across multiple channels including calls, chats, emails, and WhatsApp, while also managing administrative tasks related to WhatsApp communication. The ideal candidate will have 3+ years of proven experience in customer service and the ability to support multiple departments with varying levels of complexity.

Requirements:

  • Minimum 3 years of experience in customer service or support roles.
  • Strong communication skills in English (verbal and written); additional languages are a plus.
  • Proficiency in using CRM tools, chat platforms, and email systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience handling multiple support channels simultaneously.
  • Flexibility to work in rotational shifts and support different departments.
  • Problem-solving mindset with a customer-first attitude.
  • Familiarity with WhatsApp Business or similar messaging platforms is preferred.
Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, chat, email, and WhatsApp.
  • Provide accurate information and resolve customer issues efficiently.
  • Maintain high levels of customer satisfaction through excellent service.
  • Handle WhatsApp admin tasks including message routing, escalation, and reporting.
  • Collaborate with cross-functional teams to resolve complex queries.
  • Adapt to different departmental processes and product knowledge.
  • Maintain detailed records of customer interactions and transactions.
  • Meet performance metrics including response time, resolution rate, and customer feedback.
  • Participate in rotational shifts including weekends and holidays.
Preferred Qualifications:
  • Bachelor's degree or equivalent in any discipline.
  • Experience in e-commerce, retail, orCustomer service environments.

  • Senior Executive-Back-End/Voice/ Customer Service-Inbound

    1 week ago

    Pune, Maharashtra, India EXL Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Description Job Title: Customer Care ExecutiveLocation: Pune, MaharashtraReports To:  Customer Service Executive Shift Type: Rotational Shifts (24x7 Support)Job Summary:We are seeking experienced and dynamic Customer Care Executives to join our support team. This role involves handling customer interactions across multiple channels including calls, chats,...

  • Analyst - Back End and Voice Process || Pune

    1 week ago

    Pune, Maharashtra, India AXA Global Business Services Full time £ 18,000 - £ 25,000 per year

    Team Member  Voice and Live Chat (AXA Health)Who is AXA Health?Were AXA's UK health and wellbeing specialists. We help people be the best version of themselves, whatever that means to them. AXA Health is a UK Health insurance company.What is health insurance?Private health insurance gives you access to eligible health treatment when you need it. From...

  • Executive-Customer Care Voice-Inbound

    1 week ago

    Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Receiving Inbound Calls and providing customer service supportReview Medical ClaimsCheck debit card statusAssist members in filing their claimsWebsite assistance

  • Hiring For International Inbound Outbound Voice Process

    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Hiring For International Inbound Outbound Voice Process International Voice/Chat - Service ProcessEligibility:Graduates or Undergraduates with at least 1 year of experience in an International BPO.Freshers are also encouraged to apply.Experienced candidates may qualify for a salary hike of up to 30%, based on skills and market trends.Roles and...

  • Customer Service Advisor

    2 weeks ago

    Pune, Maharashtra, India Retail Direct Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for customer service advisors for our own Internal Team. We are looking for candidates with:· Prior 1-2 years of experience of handling inbound calls· Graduates/Under Graduates with excellent communication skills (Written & Spoken)· Service UK based customersAdvantage· Fixed Shifts with No Rotation· Fixed Offs· Not a BPO· Ample...

  • Customer Service Executive

    2 hours ago

    Pune, Maharashtra, India Growinity Solutions Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Key Responsibilities- Provide exceptional customer support through inbound voice calls in a professional and courteous manner- Address customer queries, troubleshoot issues, and provide resolutions as per company guidelines- Ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards- Handle escalations if...

  • Customer Service Representative-Customer Care Voice-Inbound

    6 days ago

    Pune, Maharashtra, India EXL Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionHandling inbound/outbound calls from the customers.ResponsibilitiesEnsure that the assigned targets are met in accordance with SLA and Internal standards.Qualifications15+ Years of education (Graduate)

  • Huge MNC Hiring For Customer Service Executive

    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Service Executive (International Voice) - Job Description Job Title: Customer Service Executive (International Voice)Location:PuneEligibility Criteria:Graduates/Undergraduates with 1 year of experience in an International BPO.Freshers are welcome to apply.Experienced candidates can receive a 30% salary hike based on market standards.Roles and...

  • Back Office Executive

    2 days ago

    Pune, Maharashtra, India dae56ff4-e530-4f59-a14a-776d65667440 Full time ₹ 3,57,251 - ₹ 5,00,000 per year

    Company: Improx TechnologiesLocation: Pune (Hybrid)Job Type: Full-TimeExperience: 0–2 YearsShift: US Shift / Night ShiftEducation: Graduation preferred but not requiredJoiners: ImmediateJob Description:Improx Technologies is hiring Back Office Executives for voice and non-voice operations. The role includes handling customer interactions, maintaining...

  • Global Customer Service Representative

    1 week ago

    Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Global Customer Service Representative (Voice / Blended) - Job Description Global Customer Service Representative (Voice / Blended)Job Opening: Customer Support Executive (International Voice Process)Shifts: Rotational (24/7 Support)Work Schedule: 5 Days Working | 2 Rotational OffsPerk: Free Two-Way Cab FacilityWho Can Apply?Freshers with excellent spoken...