Customer Relationship Management Specialist

2 days ago

Delhi, Delhi, India Talentgigs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title : Senior CRM Developer

Location : Remote

Exp : Years

Notice Period : Immediate to 15 days

Skills : Power Apps, Power Automate, HTML, Angular, Azure application Apps

Job Description:

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Job Responsibilities :

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Qualification :

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 7+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Proficiency in MD platform, including customization, configuration, and development using SDK, XRMT toolbox, Ribbon workbench and associated tools.
  • Development in #C, Javascript, HTML and Angular.
  • Familiarity with Azure application apps, Power Automate, Power BI, SSRS Reports, Power Apps.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.

Preferred skills and qualifications

  • Prior experience managing a team of customer service representatives.
  • Proficiency in CRM software, such as Salesforce or Hubspot.
  • Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
  • Soft skills such as patience, adaptability, and empathy.

  • Customer Relationship Management Specialist

    19 hours ago

    Delhi, Delhi, India Capital Athena official Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionCapital Athena, part of Capital Group, is a dynamic real estate company established in 2010. With a commitment to meeting global construction standards, the company is known for leveraging advanced technologies, bold designs, and precision engineering to create landmark residential and commercial properties. The organization is deeply...

  • Customer Relationship Management Specialist

    2 days ago

    Delhi, Delhi, India MARS Cosmetics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    CRM Specialist – MARS CosmeticsLocation: DelhiType: Full-time Experience: 2–5 years Function: Retention & Lifecycle Marketing | D2CAbout the Role:MARS Cosmetics is one of India's fastest-growing beauty brands, with presence across 10,000 retail stores, leading marketplaces, and a high-performing D2C platform. As we scale further, we're looking for a...

  • Customer Relationship Management Specialist

    19 hours ago

    Delhi, Delhi, India Gargee Designer's Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title:Customer Relationship Management Specialist(In-Store)Location: GARGEE DESIGNER'S,Shop No. 3, Community Centre, Near Surya Hotel, New Friends Colony, New Delhi, Delhi Timings: 11:00 AM – 07:30 PM, 6 days a week,Weekly off- Tuesdays.Experience: 1-2  Years in the Ethnic wearReporting To: Creative Director and Managing Director.Note- No work from...

  • Customer Relationship Management Executive

    15 hours ago

    Delhi, Delhi, India Ruhe Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location : Netaji Subhash Place (New Delhi)Website : Company DescriptionRuhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at The company prioritizes customer convenience and trust, providing a seamless...

  • Customer Relationship Manager

    4 days ago

    Delhi, Delhi, India Motif Electric Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Customer Relationship Manager & General Administration (Married Female Candidate)OverviewWe are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling and following up with customers via phone and WhatsApp, maintaining strong client...

  • Customer Relationship Manager

    14 hours ago

    Delhi, Delhi, India HR Creations Full time ₹ 14,40,000 - ₹ 19,20,000 per year

    Position OverviewWe are seeking an experienced and customer-centric Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.Key...

  • Customer Relationship Manager

    4 days ago

    Delhi, Delhi, India Motif Electric Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a proactive and professional married female candidate to manage Customer Relationships and General Administration. The role involves calling & following up with customers via phone and WhatsApp.

  • Customer Specialist

    13 hours ago

    Delhi, Delhi, India HIRE SCOUT GROUP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHire Scout is a Proprietorship company operating pan-India, specializing in Talent Search managed by industry veterans and multi-skilled professionals. We assist multi-nationals, SMEs, and large-scale companies across India in attracting and retaining talented candidates for executive, managerial, senior management, and C-level positions....

  • 15h Left Customer Relationship Management Executive

    4 weeks ago

    Delhi, Delhi, India Ruhe Full time

    Job DescriptionLocation : Netaji Subhash Place (New Delhi)Website : https://ruheindia.com/Company DescriptionRuhe, founded in 2020 by Kapil Gupta, is India&aposs largest digital brand in the kitchen and bathroom fittings industry. all proudly Made-In-India, Ruhe offers a user-friendly online shopping experience at www.ruheindia.com. The company prioritizes...

  • Customer Relationship Management

    6 days ago

    Delhi, Delhi, India Binny Wads Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Follow up with customers for payments.Coordinate with clients.Resolve any delivery-related issues or delays promptly.Build strong relationships with customers through soft-spoken and polite communication.