Customer Relationship Management Specialist

2 days ago

Mumbai, Maharashtra, India Talentgigs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title : Senior CRM Developer

Location : Remote

Exp : Years

Notice Period : Immediate to 15 days

Skills : Power Apps, Power Automate, HTML, Angular, Azure application Apps

Job Description:

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Job Responsibilities :

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Qualification :

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 7+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Proficiency in MD platform, including customization, configuration, and development using SDK, XRMT toolbox, Ribbon workbench and associated tools.
  • Development in #C, Javascript, HTML and Angular.
  • Familiarity with Azure application apps, Power Automate, Power BI, SSRS Reports, Power Apps.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.

Preferred skills and qualifications

  • Prior experience managing a team of customer service representatives.
  • Proficiency in CRM software, such as Salesforce or Hubspot.
  • Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
  • Soft skills such as patience, adaptability, and empathy.

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