Specialist Customer Experience
3 days ago
Job Purpose
Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training
Job Context
Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction.
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator.
Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.
Job Challenges:
The Candidate will need to work on customer and fabricator sites and ensure that the orders are delivered in accordance with the standards laid down by Eternia and on time. It is also important that the learnings from the fabricators production and installation sites are integrated back in the training programmes
Key Result Areas
KRA
- Assisting / Carrying out fabrication & Installation training at Fabricators location /csite- Demonstrate / Assist in Demonstration of various processes involved with window fabrication & Installation
- Quality Assessment through the manufacturing process and of Sites where windows are installed - Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshop
- Collating learnings of quality issues at sites - Create reports and share with the reporting manager, also share insights into the performance of trainees
- Order Execution Support - Support fabricators to ensure all orders are executed on time and per Eternia standards
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