ITSM Developer

4 days ago


Navi Mumbai, Maharashtra, India Office Solution AI Labs Full time ₹ 80,00,000 - ₹ 1,50,00,000 per year

ITSM Developer / ServiceNow Specialist (4–7 Years)

We are hiring an experienced ServiceNow ITSM Developer with 4–7 years of hands-on expertise in designing, developing, and customizing ServiceNow solutions. The role involves working across core ITSM modules (Incident, Problem, Change, CMDB, Knowledge), building Service Catalog workflows, scripting with JavaScript/Glide API, and implementing integrations via REST/SOAP.

Key Responsibilities:

Develop and customize ServiceNow applications, workflows, UI policies, and business rules.

Implement and optimize ITSM processes aligned with ITIL best practices.

Manage ServiceNow administration activities: upgrades, patches, cloning, access, performance tuning.

Build integrations using REST/SOAP and automate workflows using Flow Designer/Workflow Editor.

Provide L2/L3 support, troubleshoot issues, and maintain documentation.

Required Skills:

Strong hands-on experience with ServiceNow ITSM modules.

Proficiency in JavaScript, Glide Scripting, APIs, and Service Catalog development.

Knowledge of ITIL processes; good understanding of integrations and CMDB.

Strong analytical, communication, and stakeholder management skills.

Good-to-Have:

ServiceNow CSA certification, ITIL certification, or Implementation Specialist credentials.



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