Technical Writer

Fynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology, AI, ML, big data, and automation. We power over 2,300 brands, helping businesses manage online and offline sales, streamline operations, and enhance customer engagement.

Other than Commerce we have an additional suite of products—Boltic, PixelBin, GlamAR, Copilot, and more—to help businesses streamline workflows, optimize digital content, and leverage AI for smarter operations.

The role:

We are looking for a Technical Writer to create clear, concise, and engaging documentation for our AI SaaS products. You'll work closely with product, engineering, and marketing teams to ensure our technical content is accurate, accessible, and impactful—helping developers, businesses, and end-users understand, adopt, and maximize our AI-powered tools.

What will you do at Fynd?

Product documentation & API guides

• Write comprehensive technical documentation for our AI SaaS products, including user manuals, API docs, SDK guides, and developer documentation.
• Break down complex AI and automation concepts into clear, digestible instructions for technical and non-technical users.
• Collaborate with engineers to document product architecture, workflows, and best practices.
• Ensure that all documentation is well-structured, easy to navigate, and up-to-date.

Knowledge base & learning resources

• Build and maintain help center articles, FAQs, and troubleshooting guides for end-users.
• Create step-by-step tutorials and product walkthroughs to enhance customer self-service.
• Work with the customer support team to develop clear, effective responses to common queries.

Marketing & product content support

• Assist in crafting product release notes, feature updates, and AI-driven automation use cases.
• Develop technical blog posts that highlight innovative applications of our AI-powered products.
• Work closely with the growth and content teams to ensure technical accuracy in marketing materials.

Process & content standardization

• Establish and maintain a consistent tone, style, and structure for technical documentation.
• Implement best practices for documentation processes, including version control and content updates.
• Optimize documentation for searchability, readability, and accessibility.

Some Specific requirements:

Must-Have:

• 2+ years of experience in technical writing for SaaS, AI, or developer-focused products.
• Strong ability to translate complex technical concepts into simple, user-friendly content.
• Experience writing API documentation, developer guides, and product manuals.
• Familiarity with Markdown, API documentation tools (Swagger, Postman, ReadMe), and CMS platforms.
• Basic understanding of AI/ML concepts, automation, and workflow tools.

Nice-to-have:

• Experience working with AI-driven SaaS products, APIs, and data automation platforms.
• Knowledge of programming languages (Python, JavaScript, or similar) to better understand developer needs.
• Familiarity with GitHub, JIRA, or other version control/documentation workflows.
• Experience with creating video tutorials, interactive documentation, or technical blog content.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment