Operations Team Lead

5 days ago

Pune, Maharashtra, India Dhandhania Infotech Full time US$ 60,000 - US$ 1,20,000 per year

Warm Greetings from Dhaninfo

We are hiring for a Team Leader with International BPO Voice Experience.

Location: Pune

Shift: US Shift (Night Shift)

Looking for immediate joiners

Experience: 3+ years (including 2+ years in a Lead role)

As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently.

Key Responsibilities:

  1. Create an inspiring team environment with an open communication culture.

  2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices.

  3. Provide training, guidance, and development opportunities for team members.

  4. Conduct regular performance reviews, manage disciplinary issues, and promote a culture of accountability and collaboration.

  5. Oversee day-to-day operations within the department, ensuring all tasks are completed accurately and on time.

  6. Monitor key performance indicators (KPIs) to ensure targets and performance standards are met.

  7. Implement best practices and streamline processes to reduce costs and improve service delivery.

  8. Contribute to strategic planning by providing insights and recommendations based on operational performance.

  9. Foster a collaborative work environment, encouraging communication and knowledge sharing between teams.

  10. Be a key point of contact for the allocated team you are managing and interact effectively with Senior Management in the pursuit of business goals.

  11. Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed.

  12. Build bridges with Agents and Management garnering trust and loyalty, and inspiring them to higher levels of performance and career development.

  13. Be instrumental in delivering improvements to the team and pro.

  14. Strong understanding of Attrition & Shrinkage.

  15. Ability to manage CSAT, AHT, TAT, SLA & Quality

About Us:

Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 800 employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time.

Interested candidates can share resume on

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