Customer Support Representative
1 day ago
Key Responsibilities:
- Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
- Provide accurate information while maintaining professionalism and empathy.
- Process and manage healthcare-related documentation, claims, and billing records.
- Ensure all data entry and updates are accurate and timely.
- Handle email and chat support as required.
- Collaborate with cross-functional teams to resolve customer concerns.
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).
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