Customer Support Representative

4 days ago

Bengaluru, Karnataka, India ResultsCX Full time US$ 40,000 - US$ 80,000 per year

We are seeking a
Patient Support Service Representative
(Voice)
to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

What job duties can I expect to perform as a Customer Support Representative?

  • Handle inbound and outbound calls related to healthcare services.
  • Service customers seeking support with their monthly healthy benefit package.
  • This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
  • Customers will seek help with replacement cards, balance checks, and contact information updates.
  • Successful associates can distinguish varying levels of customer complexity & communicate effectively.
  • Ensure compliance with HIPAA and other healthcare regulations.
  • Resolve customer queries efficiently while maintaining professionalism.
  • Maintain records of patient interactions and escalate complex cases when needed.

What requirements must I meet to join the team?

  • Bachelor's degree in any field
  • Strong verbal and written communication skills.
  • Ability to handle customer inquiries with empathy and professionalism.
  • Basic knowledge of healthcare processes and medical terminologies (preferred).
  • Problem-solving and multitasking abilities.
  • Cognitive and Behavioral Assessment: Traitify – Medium or High
  • Language Proficiency: Emmersion – B1 CEFR score
  • Typing Test: 25 WPM at 95% accuracy
  • Familiarity with CRM software or call center tools (a plus).

About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • Customer Support Representative

    6 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is a diverse business conglomerate engaged in various sectors, including Tours & Travels and Organic Products among other services. Our company is dedicated to providing high-quality services to our clients, ensuring a reliable and satisfying customer experience. We are committed to innovation and excellence in all our...

  • Customer Support Representative

    4 days ago

    Bengaluru, Karnataka, India Sunshott Corp Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a motivated and customer-focused Customer Support Representative (Telecaller) to handle inbound and outbound calls, assist customers with their inquiries, resolve issues, and provide product or service information. The ideal candidate is fluent in communication, empathetic, and solution-oriented.Key Responsibilities:Make outbound calls to...

  • Customer Support Representative

    3 days ago

    Bengaluru, Karnataka, India QUA Nutrition Full time ₹ 3,20,000 - ₹ 4,00,000 per year

    Job Description:We are seeking a highly motivated and customer-oriented Diagnostic Customer Care Representative to join our team in Bangalore. The ideal candidate will be responsible for providing exceptional support to customers, handling inquiries related to diagnostic services, and ensuring a smooth and efficient experience for clients.Key...

  • Technical Customer Support Representative

    19 hours ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Technical Customer Support Representative

    9 hours ago

    Bengaluru, Karnataka, India Ringcentral Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Say hello to possibilities.Its not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Customer Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India Unicotalent Full time ₹ 2,04,000 - ₹ 2,28,000 per year

    We are hiring enthusiastic and goal-oriented Customer Service Representatives (Tele Sales, Only Malayalam) for our Star Health Insurance – Sales Process. The role involves engaging with potential customers over the phone, explaining various health insurance plans, and converting leads into sales.What We Offer:Fixed salary ranging from ₹17,000 to...

  • Customer Support Representative-Voice process

    2 weeks ago

    Bengaluru, Karnataka, India [24]7 Full time ₹ 2,80,000 - ₹ 5,60,000 per year

    Role DescriptionHR Name: Naveen Kalle Kindly Apply who all are in Bangalore and ok with night shiftNote: For a single opportunity lot of needy candidates are waiting . Dont apply on time pass basisThis is a full-time on-site role for an International Customer Service Representative at [24]7.ai in Bengaluru. The Customer Service Representative will be...

  • Customer Support Representative-Voice process

    6 days ago

    Bengaluru, Karnataka, India [24]7 Full time ₹ 4,50,000 per year

    Role DescriptionHR Name: Naveen Kalle Kindly Apply who all are in Bangalore and ok with night shift because its a face to face interviewNote: For a single opportunity lot of needy candidates are waiting . Dont apply on time pass basisThis is a full-time on-site role for an International Customer Service Representative at [24]7.ai in Bengaluru. The Customer...

  • Technical Customer Support Representative

    14 hours ago

    Bengaluru, Karnataka, India RingCentral Full time ₹ 60,000 - ₹ 1,20,000 per year

    Say hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • Customer Support Representative

    2 weeks ago

    Bengaluru, Karnataka, India NL Transportation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Strong Communication Skills needed.Strong organizational skills and detail oriented.Experience with Outlook, excel, and scheduling/software systems preferred.Supervise assigned customer accountsMaintain vital Customer Service with account representativesAccept loads to mcleod via EDI electronic load tendering, confirm load information and appointment...