Room Service Order Taker
1 week ago
Role & responsibilities
- Taking and delivering orders: Answer room service calls, accurately take orders, and input them into the hotel's system.
- Food and beverage delivery: Prepare and carry trays of food and drinks to guest rooms, ensuring presentation and temperature standards are met.
- Guest interaction: Greet guests, identify the order, and answer questions about hotel services.
- Order setup: Set up tables and chairs in guest rooms and ensure guests have all necessary utensils, condiments, and drinks.
- Clearing and cleanup: Clear used trays and dishes from guest rooms and hallways and maintain a clean and organized room service area.
- Payment processing: Present checks to guests and handle payment transactions.
Preferred candidate profile
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment
- Professional demeanor and appearance
- Ability to work flexible hours, including nights, weekends, and holidays
- Prior experience in a similar role is often preferred
Additional duties
- Coordinate with the kitchen to ensure special requests are handled correctly.
- Address guest concerns and requests in a timely and appropriate manner.
- Restock items and assist other staff as needed.
- Adhere to all health, safety, and company regulations.
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