Lead, Order Management

2 weeks ago

Chennai, Tamil Nadu, India Danfoss Full time ₹ 10,000 - ₹ 15,000 per year

*The Impact You'll Make*
As our Lead Order Management you'll play a key role in ensuring seamless execution of the Order-to-Cash cycle, driving efficiency, accelerating cash flow, and enhancing customer satisfaction while enabling the organization to achieve more in less time

*What You'll Be Doing*

  • Responsible for all back office sales support job: order handling, receivables follow ups, sales support
  • Manage customer orders, queries, cases, email, SAP and other mediums.
  • Work within the larger Customer Service team to support colleagues locally and internationally where needed.
  • Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
  • Handling of all Logistics Request with all internal stake holders and global production sites
  • Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
  • Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
  • Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
  • Support front line sales team in enabling improved service & efficiency.
  • Handling import, Hi-sea sale orders from customers.
  • Responsible for creating new customer accounts and upkeep of business database in SAP
  • Order Follow-up with Partners and sales as per open opportunity.
  • Prepare Partner Agreements year basis and whenever new partner assign.
  • Rebate Tracking quarterly and settlement
  • BI reporting/ SF reporting
  • Improve CLI score/ Transaction score
  • Running different projects for various parameters
  • Reducing case closure reports and strategy.

*What We're Looking For*

  • Minimum 5+ years of customer service order management in a back office or related environment
  • Excellent customer care skills (verbally and written)
  • Excellent communication skills in English & Hindi
  • Customer focused attitude
  • SAP experience in a Sales / Customer Service environment and others CRM Systems, such as or Any other ERP
  • Commercial Knowledge on terms & conditions

*What You'll Get from Us*

  • We promote from within and support your learning with mentoring, training, and access to global opportunities.
  • You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  • We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  • You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

*Ready to Make a Difference?*
If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

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