IRD Order Taker

20 hours ago

Chennai, Tamil Nadu, India Hyatt Regency Chennai Full time ₹ 2,50,000 - ₹ 5,00,000 per year

About the Company

The Room Service Order Taker is the primary point of contact for guests requesting in-room dining services. This role ensures a seamless, courteous, and efficient ordering experience by accurately taking food and beverage orders, managing special requests, and coordinating with kitchen and delivery staff to deliver a high-quality guest experience. The ideal candidate possesses excellent communication skills, a strong attention to detail, and a passion for hospitality.

About the Role

The Room Service Order Taker is responsible for providing exceptional service to guests through in-room dining requests.

Responsibilities

  • Take Orders Accurately:
    Answer incoming room service calls (and/or handle digital/online orders) promptly and professionally, clearly documenting guest requests including menu items, dietary restrictions, allergies, and special instructions.
  • Provide Menu Guidance:
    Offer recommendations, explain menu items, and suggest pairings to enhance the guest dining experience.
  • Manage Special Requests:
    Accommodate dietary needs (e.g., vegetarian, gluten-free, halal), allergies, and customizations with precision and care.
  • Process Payments:
    Collect payment information (credit card, room charge, etc.) securely and confirm billing details with guests.
  • Coordinate with Kitchen & Delivery Teams:
    Relay orders accurately and in a timely manner to the kitchen and room service attendants; confirm order readiness and delivery timing.
  • Maintain Order Tracking System:
    Log all orders in the property management system (PMS) or room service software, ensuring real-time updates and accuracy.
  • Handle Guest Inquiries & Complaints:
    Resolve minor issues promptly and escalate concerns to supervisors when necessary, ensuring guest satisfaction.
  • Maintain Cleanliness & Organization:
    Keep the order-taking station clean, stocked with menus, pens, and supplies; ensure confidentiality of guest information.
  • Follow Safety & Compliance Protocols:
    Adhere to food safety standards, sanitation guidelines, and hotel policies regarding guest privacy and security.
  • Support Team Operations:
    Assist with inventory checks, restocking supplies, and other duties as assigned by management.

Qualifications

  • High school diploma or equivalent; hospitality or food service training preferred.
  • 2+ year of experience in customer service, food & beverage, or hotel operations (room service experience preferred).
  • Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
  • Strong listening and multitasking abilities with a keen eye for detail.
  • Proficient in using hotel PMS, point-of-sale (POS) systems, and phone systems.
  • Calm, patient, and professional demeanor under pressure.
  • Ability to work flexible hours, including weekends, holidays, evenings, and early mornings.
  • Knowledge of basic food terminology, dietary restrictions, and wine/beer pairings is advantageous.

Required Skills

  • Excellent communication skills
  • Attention to detail
  • Ability to multitask

Preferred Skills

  • Proficiency in additional languages
  • Knowledge of food terminology and dietary restrictions

Pay range and compensation package

  • Competitive hourly wage + tips (if applicable)
  • Employee discounts on hotel services and F&B
  • Health insurance
  • Career advancement opportunities within the hotel

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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