Learning And Development Specialist

2 days ago

Gurgaon, Haryana, India Aspire Lifestyles Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overall Purpose of the Job

To be the expert, to design, plan, and implement Aspire Lifestyles' local Learning, Development agenda. Responsible for developing, standardizing, and implementing local learning curriculums to up-skill and cross-skill all Service Delivery team members to ensure quality, competency, confidence, and compliance to Aspire Lifestyles programs, meeting and exceeding our client and customer expectations, every time.

Ensuring that the learning, development, and quality outcomes meet the global, regional, and local best practices, guidelines, policies, standard operating processes & procedures, and business needs.

Specific Responsibilities

Business Development

  • Define, develop, and implement a localized learning plan to support & accelerate the competency and delivery of extraordinary service.
  • Support the Request for Pricing for new client opportunities or proof of concept.
  • Align training deliverables with business need requirements (Service Delivery, Quality & Compliance, Client Services).
  • Schedule & document monthly meetings with different teams and stakeholders to review quality evaluations, NPS, local Training Needs Analysis, Hydra, client outcomes (e.g., benefits, programs, initiatives), and real-time observations as inputs to developing supporting LD intervention.

Team Building & Retention

  • Strengthening team members' expertise, skills, and capabilities through relevant LD interventions.
  • Continuously assess the capability gaps to inform learning and development needs, content development, and facilitation of user sessions.
  • Engage with business to develop a customized learning strategy for new hire training, and refresher training as well as supporting tenured team members in their continuous development journey.
  • Implement and deliver a standardized (high quality) Onboarding Program that will improve retention rates and improve the speed with which new trainees can be productive, without compromising quality or staff morale and motivation.

Quality of Service

  • Define, develop, and implement a learning plan & calendar:
  • To support the local center and overall business strategies.
  • With well understood and defined measures based on operational business KPIs
  • Uploading of training development records into the Learning Management System.
  • Review local LD content at a minimum on an annual basis.
  • Attend and support Daily Huddles with recommended interventions and updates.

Required Work Experience/Knowledge:

  • Geographical awareness and cultural sensitivity
  • 3-5 years of Learning & Development and Quality Compliance experience within an operation or technical environment
  • Project Management experience is an advantage
  • Concierge, Hospitality, Luxury, or another similar sector operational background (e.g., logistics, security, shared service)

Desirable Work Experience:

  • Experience in the banking/hotel/travel industry

Required Qualifications:

  • Tertiary educational qualifications relevant to the service industry, quality evaluations, audit or adult learning, and development management

Travel Requirements:

  • To travel as needed locally and globally
  • To support others, Aspire Lifestyles locations as and when required

Required Languages:

  • Excellent oral and written English language skills
  • Excellent oral Hindi proficiency

  • Learning And Development Specialist

    2 days ago

    Gurgaon, Haryana, India Lyxel&Flamingo (L&F) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Designation – Learning And Development Specialist/ManagerLocation – 1st Floor, Tower-A, UNITECH CYBER PARK, Durga Colony, Sector 39, Gurugram, Haryana 122003Days of working – 5 (Sat& Sun fixed off)About the RoleWe are looking for an experienced and dynamicLearning & Development Specialist/Managerto design, implement, and drive all capability-building...

  • Learning & Development Specialist

    11 hours ago

    Gurgaon, Haryana, India Inizio Full time US$ 12,000 - US$ 60,000 per year

    About iNIZIOAt Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000...

  • Learning & Development Specialist-Digital

    2 weeks ago

    Gurgaon, Haryana, India Defitex Innovative Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionDefitex Innovative Solutions specializes in providing effective solutions for Workforce Management, Field Sales & Marketing, and Talent Acquisition. The company enhances organizational performance through its Skill Development and Corporate Training Programs. Defitex is proficient in Contract Staffing, Payroll Management, Data Analytics,...

  • Learning Consultant

    2 days ago

    Gurgaon, Haryana, India Great Learning Full time ₹ 4,00,000 - ₹ 7,50,000 per year

    Job Description - Learning Consultant / Senior Learning ConsultantWho We AreA brainchild of Mohan Lakhamraju, Arjun Nair, and Hari Krishnan Nair, Great Learningstarted off teaching Data Science to one batch of 28 believers in 2013. This year, with acommunity of more than 7600 mentors and expert faculty from industry and academia,Great Learning is catering to...

  • Learning And Development Executive

    2 weeks ago

    Gurgaon, Haryana, India Talent Hired-the Job Store Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a highly motivated individual with exceptional communication, presentation, and data-handling skills who is eager to build a career in Learning & Development (L&D). This is an excellent opportunity for a fresher or early-career professional to be groomed into a well-rounded L&D specialist through hands-on experience,...

  • Education Sales Specialist

    13 hours ago

    Gurgaon, Haryana, India Learning Routes Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionLearning Routes offers a diverse range of post-graduate, diploma, and certification programs from premier B-schools, designed to empower aspiring professionals. By combining cutting-edge innovations with a strong network of experts, Learning Routes ensures a seamless and user-friendly educational experience. Our collaborative approach with...

  • Corporate Relations Specialist

    18 hours ago

    Gurgaon, Haryana, India Integrated Learning Circle Full time ₹ 15,000 - ₹ 19,000 per year

    Company DescriptionIntegrated Learning Circle (ILC) is a dynamic education and career acceleration platform dedicated to bridging the gap between academic learning and real-world opportunities. With a focus on six specialized verticals—Legal, Finance, Management, Engineering, Artificial Intelligence, and Drone Technology—ILC equips students with hands-on...

  • Learning And Development Specialist

    2 weeks ago

    Gurgaon, Haryana, India Talent Hired-the Job Store Full time ₹ 1,00,000 - ₹ 3,00,000 per year

    Key ResponsibilitiesAssist in designing, planning, and executing training programs for employees.Coordinate with trainers, managers, and other stakeholders to ensure smooth delivery of learning initiatives.Prepare engaging training materials, presentations, and reports.Track and analyze training effectiveness using data and feedback tools.Maintain accurate...

  • Learning and Development

    4 days ago

    Gurgaon, Haryana, India KPMG Global Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Together with the Functional Manager and Subject Matter Experts, understand the business problem, target audiences, learning needs, and develop learning and change objectives to implement in the proposed learning solution. Effectively collaborate with the client team to identify the solution approach and design, and work through the design, development, and...

  • Sr Learning Video Content Specialist

    18 hours ago

    Gurgaon, Haryana, India 76dd8c59-74d3-4ac6-9171-b853d6c3fa01 Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Job Description: Sr Learning Video Content Specialist / AMRole OverviewWe are seeking a highly organised, academically strong, and creatively driven Content Creation & Academic Alignment Manager to oversee and streamline the production of educational video content. This role involves creating video learning content for PlanetSpark's YouTube channel and...