Current jobs related to Application Support Team Lead - Bengaluru, Karnataka - Caterpillar Inc.

  • Design Team Lead

    5 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Team Works Consultancy Full time

    As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales...

  • Team Lead Support

    3 weeks ago

    Bengaluru, Karnataka, India Qlik Full time

    What makes us Qlik A Gartner Magic Quadrant TM Leader for 15 years in a row Qlik transforms complex data landscapes into actionable insights driving strategic business outcomes Serving over 40 000 global customers our portfolio leverages pervasive data quality and advanced AI ML capabilities that lead to better decisions faster We excel in...

  • Custom Applications Support Lead

    1 day ago

    Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionThis role is a key position in our organization, responsible for leading the frontline support operations for custom-built applications on the ServiceNow platform. The ideal candidate will have expertise in managing teams, overseeing ticket triage and escalation, and collaborating with cross-functional teams to ensure platform stability and...

  • Service Lead Support Applications

    1 week ago

    Bengaluru, Karnataka, India Freudenberg Group Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Working at Freudenberg: We will wow your worldResponsibilities:Strategy & DesignLead and support the development of enterprise applications (e.g., labelling, archiving, document and product management systems) by understanding stakeholder needs and translating them into actionable plans.Implementation & TransitionOversee the implementation and transition of...

  • Support Team Lead

    3 days ago

    Bengaluru, Karnataka, India beBeeLeader Full time ₹ 75,00,000 - ₹ 1,25,00,000

    About Our Team Lead PositionWe seek an exceptional leader to oversee our US-based Support & Resolution Centre (SRC). This dynamic, data-driven role will lead a team of 10-20+ specialists, manage escalations, and drive quality to deliver world-class customer support.Key Responsibilities:Team Leadership & People ManagementLead and mentor a 10-20+ member...

  • Technical Support Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Invenco by GVR Full time

    GVR is seeking a highly skilled and experienced Technical Support Engineer Team Lead to join our Tier 3 team. In this critical role, you will provide technical assistance to support customers and your technical teams, Troubleshoot and solve customers' product related problems remotely and on-site based on the SLA, resolve complex issues, and ensure the...

  • Technical Support Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India Invenco by GVR Full time

    GVR is seeking a highly skilled and experienced Technical Support Engineer Team Lead to join our Tier 3 team. In this critical role, you will provide technical assistance to support customers and your technical teams, Troubleshoot and solve customers' product related problems remotely and on-site based on the SLA, resolve complex issues, and ensure the...

  • Support Lead

    2 days ago

    Bengaluru, Karnataka, India Mareana Full time

    Support LeadBangalore / Full-TimeJob DescriptionAt Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Support Lead to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and SLA compliance. The...

  • Product Support Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India BiteSpeed Full time

    About the role :At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. Weve scaled teams and are now looking for someone to lead Product...

Application Support Team Lead

2 weeks ago

Bengaluru, Karnataka, India Caterpillar Inc. Full time US$ 90,000 - US$ 1,20,000 per year

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Manages a team, responsible for supporting application and play a crucial roles in ensuring support smooth operations of application

Responsibilities

  • Leading a team of customer service and application support specialists, ensuring support processes run smoothly, resources are efficiently utilized and teams are aligned with organizational goals
  • Overseeing Incident management, support and resolution
  • Providing quality customer service interacting with dealers and customers on a regular basis
  • Identify recurring issues and work on long terms fixes addressing the root cause
  • Collaboration with cross functional teams to maintain high service quality

Skill Descriptors

Customer Focus : Improving customer experience by implementing best practices and guiding principles and constantly looking for ways to improve quality customer experience

Level : Extensive Experience

Ticket/ Incident Management: Supervise and guide teams to ensure high performance and accountability. Motivate and coach teams to focus on driving strategy to improve SLAs of Quality, Velocity of E2E Ticket lifecycle for cases that gets assigned. Guide & intervene wherever team may struggle during & particularly during high Escalation cases. Ensure timely resolution of customer issues

Level : Working Knowledge

Manage Operations: Lead daily stand ups & Oversee day-to-day application support activities & ensure process is being followed. Stakeholder management. Generate/ Improve reports and performance metrics. Ensure Retrospectives(A3's /AARs) are executed & actions implemented. Analyse customer feedback and recurring issues to identify patterns and areas for improvement. Collaborate with development teams to address systemic problems.

Level : Extensive Experience

Technology Enablement: Identify opportunities for Monitoring/ Automation to support strategic initiatives

Level : Basic Understanding

Training & Development: Train new joiners on Technical, Soft skills, Cross training & Domain knowledge. Execute Case reviews, Audits, Mock drills and War games to assess the team' s capability regularly.

Level : Working Knowledge

Collaboration: Collaborate with the process partners on Operational goals regularly. Ensure to manage stakeholders and internal communications of team are in order

Level : Working Knowledge

Relocation is available for this position.

Posting Dates:

August 21, September 3, 2025

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.