Service Lead Support Applications

1 week ago

Bengaluru, Karnataka, India Freudenberg Group Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Working at Freudenberg: We will wow your world

Responsibilities:

Strategy & Design

Lead and support the development of enterprise applications (e.g., labelling, archiving, document and product management systems) by understanding stakeholder needs and translating them into actionable plans.

Implementation & Transition

Oversee the implementation and transition of new or modified applications into the live environment, ensuring minimal disruption to business operations.

Continuous Improvement

Identify and implement enhancements to improve user experience and satisfaction.

Project Management

Collaborate with architects, stakeholders, and IT teams to plan and oversee projects aimed at improving enterprise application services.

Operation

Manage the day-to-day operations of support applications to ensure reliability, security, and performance.

Knowledge Management & Documentation

Maintain service-related documentation and promote knowledge-sharing practices.

Qualifications:

  • Master's degree in Information Technology, Computer Science, or a related field, or several years of experience leading initiatives in production, logistics, sales, and business development within IT with 7-10 years of experience.

  • Proven expertise in service management, process optimization, and technical leadership.
  • Solid understanding of SaaS and customized enterprise applications, as well as project management methodologies (e.g., Agile, Scrum, PRINCE2).
  • Strong strategic orientation in a fast-paced and dynamic environment.
  • Analytical mindset with excellent problem-solving and decision-making skills.
  • Excellent communication and collaboration abilities, with experience working in multicultural teams.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication India Pvt. Ltd.

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