Support Manager

1 day ago

Bangalore, India LTIMindtree Full time

Job Title: Support Manager – .NET Applications (18x5 Support) Location: Offshore (preference in order of Bangalore/Hyderabad/Any) Experience Required: 12–16 Years Job Description Hands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow preferred) . This role will lead L2 application support within an 18x5 operations model, ensuring high service quality, SLA adherence, and client satisfaction. The ideal candidate will have a strong command of ITIL practices , governance, and service improvement strategies. Key Responsibilities Oversee end-to-end service delivery for .NET application support in an 18x5 environment. Ensure strict adherence to SLAs, KPIs , and compliance standards while proactively identifying and mitigating operational risks. Implement and improve ITIL-aligned processes to enhance service efficiency and performance. Lead continuous improvement initiatives , driving operational excellence and improved customer satisfaction. Manage transition and knowledge

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    bangalore, India 19 Job Support Full time

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    1 week ago

    bangalore, India CrimsonLogic Full time

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    3 weeks ago

    Bangalore, India Tek Support Full time

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    bangalore, India Palo Alto Networks Full time

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    bangalore, India Palo Alto Networks Full time

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